Fix Netflix “We’re Having Trouble Accessing These Titles” Error

Seeing “We’re having trouble accessing these titles” on Netflix stops your show before it starts. This error often connects to geo restrictions or VPN detection, but cached data, weak internet, or household conflicts can trigger it too.

Netflix changes its catalog depending on your country. If you’re abroad or use a VPN that Netflix detects, you’ll see this error. The fixes below cover both VPN-related causes and general device issues so you can stream without interruptions.

Why Netflix Shows This Error

• Geo restrictions. Titles vary by country.
• VPN or proxy detected.
• Traveling abroad.
• ISP routing issues.
• Cached app or browser data.
• Household account conflicts.
• Weak internet or router problems.
• A single Netflix title not working, possibly temporarily (a bug).

How to Fix Netflix “We’re Having Trouble Accessing These Titles”

1. Check if Netflix Is Down

Go to Netflix’s status page. If Netflix servers are down, the error is temporary and only Netflix can fix it.

2. Fix VPN Problems by Using a VPN That Works With Netflix

This error appears often because Netflix blocks weak VPNs or mismatched account sessions. Logging out and back in can reset your data, but if you use a VPN that Netflix detects, the error remains until you switch to one that works.

If you already struggle with your VPN, check this guide on how to fix a VPN not working with Netflix.

ExpressVPN is one of the most reliable services for Netflix because it refreshes servers often and supports multiple regions, including the US, UK, and Japan. You can read a full breakdown in our detailed ExpressVPN review.

1. Log out of Netflix to reset your session.
2. Open ExpressVPN and connect to a server. First, try your home country. If that doesn’t work, look up online the locations where the movie or series you’re trying to watch is available, and connect your VPN to a server in that country.
3. Clear Netflix cache or browser cookies.
4. Log back into Netflix and test again.

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3. Restart Your Device and Router

Glitches in memory or network routing often block playback.

• Power off your device completely. Unplug it for 15–30 seconds if possible.
• Restart your router and modem.
• Reconnect to the internet and reopen Netflix.

4. Clear Netflix Cache and Update the App

Old or corrupted data can stop titles from loading. Always install the latest version of the app before trying again.

For Chromecast users, you may also want to check this guide on how to use a VPN with Netflix on Chromecast.

5. Try Another Title on Netflix

If only one movie or show is broken, test another title. Sometimes the issue is title-specific and resolves automatically. For example, if you’re wondering about availability, see our updated guide on whether The Office is on Netflix.

6. Switch Browser or Clear Browser Data

For web users:

• Clear cookies and cache in your browser.
• If the issue continues, try Chrome, Firefox, or Edge.

7. Verify Household Settings

Netflix enforces household location rules. If your device doesn’t match, playback may fail. If you want to save costs, see how you can get Netflix cheaper with a VPN.

• Check your household location in account settings.
• Update your address if you moved.
• Avoid constant streaming from multiple households.

8. Fix Netflix Download Errors (22004)

If a downloaded title won’t play in your current country, Netflix has blocked it due to licensing.

• Delete the file.
• Download another show or movie available in your current region.

Looking for regional guides? Learn how to access Netflix Mexico with a VPN and also how to unlock Netflix Colombia with a VPN.

9. Improve Your Internet Connection

Slow or unstable connections often cause this error. Test your speed at Fast.com. If you travel, some networks may also block streaming — see how to watch Slovak TV in the UK with a VPN for a workaround.

• Move closer to your Wi-Fi router.
• Use a wired Ethernet connection if possible.
• Restart your router.

10. Reinstall Netflix or Contact Support

If nothing works, uninstall Netflix and reinstall it. You can also contact Netflix Support with your device details, account info, and error message. Anime fans can also explore our guide on the best VPNs for anime on Netflix.

Final Thoughts

The error “We’re having trouble accessing these titles” usually comes down to Netflix detecting your location or blocking a weak VPN. The most effective solution is to use a VPN that works with Netflix, like ExpressVPN, and refresh your Netflix session.

If you’re at home, clear cache, restart your device, and confirm household settings. If you’re abroad, connect with ExpressVPN to unlock your home library safely and reliably.

Frequently Asked Questions