FIX: Can’t access ABC site (12 easy solutions)

  • ABC is one of the oldest and most important American television networks and part of the Big Three TV networks next to CBS and NBC.
  • Since the company is based in the USA, much of its online content is restricted to people outside of the US and its territories.
  • Whether we speak about US citizens or foreign ones trying to access the site, there are complaints from some of them about not being able to do it effectively.
  • No matter where you live, using a VPN or Smart DNS as well as changing and configuring other settings explained in detail in this guide will solve any issues you might encounter.

The American Broadcasting Company (ABC/abc) is an American multinational commercial broadcast television network – the youngest of the Big Three television networks.

ABC is the property of Walt Disney Television which, in turn, is operated by the Walt Disney Company.

The company has a main website from where you can go to other brands’ websites like ABC News, Disney+, ESPN, Hulu, NatGeoTV, etc.

Since it offers plenty of good quality written, audio and video content, it’s very frustrating if you can’t access the ABC website no matter where you try it from.

On the one hand, if you are currently in the US or its territories, you should be able to enter the main website, go to its different categories as well as other brands websites.

However, sometimes you might find yourself in a situation where you simply can’t access the ABC site for no apparent reasons, but will discuss about them more in depth below.

On the other hand, if you’re not residing in the US, you can visit the main site but when you want to go to the Live section, you will be restricted.

You’ll get a message the likes of: You appear to be outside the United States or its territories. Due to international rights agreements, we only offer this video to viewers located within the United States and its territories.

Since ABC has plenty of good quality video content (TV shows, specials, movies), it is frustrating that you can’t watch it no matter where you are located.

Whether you’re residing in the US and have problems using the site without restrictions or you’re abroad and simply can’t navigate to certain sections, just follow our tips and you should have no problems anymore.

What should I do if I can’t access the ABC website?

1. Use a premium VPN service

While a VPN service is the go-to solution for those who want to watch geo-restricted content, we recommend it both for those located in the US and abroad.

By assigning you an American IP, the VPN will help you trick the abc site that you are in fact living in the US or its territories.

Moreover, a VPN service will add additional security and privacy both at home and when you travel abroad and connect to public WiFis in airports, hotels, cafes, etc.

When you use a VPN, your data connection will be encrypted and you will no longer be vulnerable to hackers who collect private data or to other security threats.

While a free VPN can help you bypass geo-restricted content, it usually offers limited server locations from where you can connect as well as limited traffic data.

Therefore, we recommend that you use a premium VPN service to make sure you don’t have limitations when trying to access the ABC site and stream your favorite shows.

Please follow these steps to have your VPN service properly configured on your device.

  1. Pick the VPN service provider of your choice
  2. Create an account and purchase a premium VPN service subscription plan
  3. Install the VPN client on your device
  4. Launch the application
  5. Connect to a server in the United States
  6. Start surfing the abc website, its subsidiary websites and watch your preferred content without limitations

2. Use a Smart DNS service

If you can’t access the ABC site, using a Smart DNS service could be an alternative solution to VPN.

With a Smart DNS you will also be able to visit other geo-blocked websites and enjoy restricted content from any region or country worldwide.

When your device uses a Smart DNS service your real location is hidden and anytime ABC sends a data request to verify your location, the service will show an IP of one of its US servers.

In order to benefit from this feature you need to configure your device or router to use Smart DNS; if you set up your router, then all the devices connected to it will use the Smart DNS service.

If you’re a Windows 10 user, follow these steps to have your Smart DNS service configured.

  1. Click the Start button, then click on Settings
  2. Click on Network and Internet
  3. Click on Change adapter options
  4. Right click on your network adapter and click on Properties
  5. Uncheck the Internet Protocol Version 6 (TCP/IPv6)
  6. Click on Internet Protocol Version 4 (TCP/IPv4) and click on Properties
  7. In the General tab click on Use the following DNS server addresses
  8. Input the values offered by your Smart DNS service into these two fields: Preferred DNS Server and Alternate DNS Server

3. Clear browser data

Clearing the browser cookies and cache could be a solution if you can’t access the ABC website on your device anymore. Here’s how you can do it for Google Chrome, Mozilla Firefox, Opera, and Microsoft Edge.

Google Chrome

  1. Go to the menu and click on Settings
  2. Click on Privacy and security, then go to Clear browsing data
  3. Set the Time range to All time
  4. Select Browsing historyCookies and other site data and Cached images and files
  5. Click Clear data

Mozilla Firefox

Firefox gives you the possibility to clear browser data for all websites or a specific one if you still want to keep the information for other domains.

How to clear data for a specific website
  1. Go to the menu and click on Library
  2. Click on History (Ctrl + H)
  3. Click on Show All History
  4. Right-click on the website that doesn’t open
  5. Click on Forget About This Site
How to clear the entire browser data
  1. Go to the menu and click on Options
  2. Click on Privacy and Security and go to Cookies and Site Data
  3. Click on Clear Data…, then select both Cookies and Site Data and Cached Web Content
  4. Click Clear

Opera

  1. Go to the Menu and click on History (Ctrl + H)
  2. Click on Clear browsing data
  3. Set the Time range to All time
  4. Select Browsing history, Cookies and other site data and Cached images and files
  5. Click Clear data

Microsoft Edge

  1. Go to the menu and click on Settings
  2. Click on Privacy, search, and services
  3. Next to Clear browsing data now, click on Choose what to clear
  4. Set the Time range to All time
  5. Select Browsing history, Download history, Cookies and other site data and Cached images and files
  6. Click Clear now

4. Reset your browser

Restoring browser settings to default is worth trying if you can’t access the ABC website on your computer. It’s definitely easier than reinstalling the browser. Check out the steps below for Chrome, Firefox, Edge, and Opera.

Google Chrome

  1. Go to the menu and click on Settings
  2. Under Advanced, click on Reset and clean up
  3. Click on Restore settings to their original defaults
  4. Click Reset settings

Mozilla Firefox

  1. Go to the menu and click on Help
  2. Click on Troubleshooting Information
  3. Click on Refresh Firefox…
  4. Click Refresh Firefox
  5. Click Finish

Opera

  1. Go to the Menu and click on Settings (Alt + P)
  2. Click on Advanced, then scroll to Reset settings at the bottom
  3. Click on Restore settings to their original defaults
  4. Click Reset

Microsoft Edge

  1. Go to the menu and click on Settings
  2. Click on Reset settings
  3. Click on Restore settings to their default values
  4. Click Reset

5. Disable your free VPN extensions

Since VPN extensions work in the same manner as dedicated VPN software (they assign you a different IP that might be blocked on a website), you should disable them to rule this possibility out as the reason why you can’t access the ABC site.

Find out how to disable extensions on Chrome, Firefox, Opera, and Edge.

Google Chrome

  1. Go to the menu, select More tools and click on Extensions
  2. Under Extensions, disable the VPN extensions

Mozilla Firefox

  1. Go to the menu and click on Options
  2. Click on Extensions & Themes at the bottom
  3. Under Manage Your Extensions, disable the VPN extensions

Opera

  1. Go to the Menu, select Extensions (Ctrl + Shift + E) and click again on Extensions
  2. Under Extensions, click on Disable to turn your VPN extensions off

Microsoft Edge

  1. Go to the menu and click on Extensions
  2. Under Installed extensions, disable your VPN extensions

6. Disable your VPN connection

Although a VPN service is a top choice for those who want to have their online privacy and information all secure and protected, this does not mean that your VPN will work properly with all websites.

There are popular brand websites that are known to restrict or block users who use VPNs, so unfortunately there’s not that much you can do about it in this case.

If you are in the USA or outside of it and can’t access the ABC site, try disabling your VPN connection by following the steps below and look for another solution if the issue persists.

  1. Go to Control Panel
  2. Under Network and Internet, go to View network status and tasks
  3. Click on Change adapter settings
  4. Right-click on your VPN, then click on Delete this connection

7. Deactivate the antivirus feature that blocks websites

Your antivirus software might blacklist specific websites for various reasons depending on your settings.

Usually, in order to protect your PC from threats, the antivirus will detect potentially harmful and unwanted programs, phishing websites, etc. and block them through web shield features.

There are also situations when an antivirus will give a false positive by wrongfully identifying a legitimate file, process or website as malware.

If your antivirus erroneously perceives a website as being harmful, it will blacklist it and deny you access to it.

If you can’t access the ABC site because it is blocked by your antivirus for whatever reason, check the settings and make sure the site is not on the list of blocked websites or turn off the option to block websites.

Check the settings according to your specific antivirus software model; you can see in this image how this can be done with Avast Premium Security antivirus.

8. Disable your firewall

Your firewall monitors all network traffic between your PC and the outside world in order to protect you from unauthorized communications and intrusions.

It filters all your internet traffic before it enters your network or computer and then decides which internet traffic is safe enough to enter your network.

Since the firewall can block websites based on IP addresses, protocols, domains and port numbers, it might be because of it that you can’t access the abc site.

Although it is not recommended to keep your firewall disabled, you can do it temporarily for troubleshooting purposes to check whether it interferes with your surfing habits as in the case of ABC.

Since it’s not recommended having two firewalls running at the same time because they will probably conflict, you can disable either your built-in Windows Firewall, antivirus firewall or your standalone personal firewall.

Disable Windows Defender Firewall

If the system firewall has strict rules and blocks connections to websites, you shouldn’t be surprised if you can’t access the ABC website on your device. But you can fix this by deactivating the firewall.

  1. Go to Control Panel and click on System and Security
  2. Click on Windows Defender Firewall
  3. Click on Turn Windows Defender Firewall on or off
  4. Select Turn off Windows Defender Firewall (not recommended) for both Private network settings and Public network settings
  5. Click OK

Disable your antivirus firewall

Your antivirus software may come with a built-in firewall feature which usually takes precedence over the Windows Firewall.

Depending on your specific antivirus software, look at the settings and find the option to turn the firewall off. Here you have an example on how to do it with Avast Premium Security.

9. Flush your DNS cache

Clearing the DNS cache on your computer could be a solution because it may contain outdated information and thus you might experience difficulty accessing websites or applications.

If the domain name in the cache points to an old or incorrect IP address, the website won’t return the correct information.

Even though you clear your browser history, the DNS cache will still keep the old information, so the server needs to be flushed to get the updated results.

Clear the DNS Resolver cache on your computer and try to enter the site again.

  1. Type cmd in the search bar
  2. Right-click Command Prompt, then choose Run as administrator
  3. Type ipconfig /flushdns and press Enter (make sure to use a space before the /)

A command box will flash on the screen and the DNS Resolver cache is cleared.

10. Reset TCP/IP stack

Resetting your computer’s Internet Protocol suite (TCP/IP) settings to default might help if you’re having connection issues when visiting the site.

When you reset TCP/IP, it will rewrite all the important keys in the registry, which has the effect of removing and reinstalling the entire TCP/IP stack.

  1. Type cmd in the search bar
  2. Righ-click Command Prompt, then choose Run as administrator
  3. Type netsh int ip reset and press Enter
  4. Reboot your PC after completion

11. Reset Winsock

If you can’t access the ABC site despite having a stable internet connection, it could be due to corrupted Winsock settings.

Resetting Winsock will cancel changes made to the Winsock Catalog in Windows by web browsers, email clients or VPN software.

A Winsock reset will recover the computer from any socket errors due to unknown downloads or some malicious script on your computer.

Please take into account that a Winsock reset might cause some programs to not work properly, so you might need to reconfigure them to work normally again.

  1. Type cmd in the search bar
  2. Righ-click Command Prompt, then choose Run as administrator
  3. Type netsh winsock reset and press Enter
  4. Restart your PC

12. Release and renew your IP address

If you have problems using the Internet or accessing a website, this might be because you have an issue with your IP address.

If you’ve already restarted your router, the first step in troubleshooting IP problems is to get a new IP address by following these steps.

  1. Type cmd in the search bar
  2. Righ-click Command Prompt, then choose Run as administrator
  3. Type ipconfig /release to release your IP address
  4. Type ipconfig /renew to get a new IP address
  5. Type exit to exit the command prompt

Conclusion

If you can’t access the ABC site, we really hope this will no longer be an issue after following these steps carefully and applying whichever suit(s) your needs.

Those living in the USA should not worry about geo-blocking as others outside of the US should.

They should mainly worry about other issues related to browsers, antiviruses, firewalls, Internet connection properties in general, etc.

Nevertheless, solutions like a VPN service or a Smart DNS should not be disregarded by those living in the US, since these services offer additional features in addition to bypassing geo-blocking.

A premium VPN service, however, is definitely the better option given its encryption and security features.

We highly recommend the use of a premium VPN service for anyone else residing outside of the US who wants to visit ABC and stream their favorite content.

We assure you that by doing this, you’ll manage to access not only ABC content, but also other websites and services otherwise forbidden in your home country while also benefiting from plenty of security and privacy features.