Fix: ITV Error Code 01-01 [3 Easy Workarounds]

Is the ITV error code 01-01 interfering with your entertainment? Don’t worry —I’ll help you fix it shortly. 

This problem affects users accessing the service in unofficially supported regions. Sometimes, it occurs due to a poor internet connection. 

Regardless of the cause, it’s easy to troubleshoot and resolve. Follow my lead to explore other causes and solutions together. 

Ready? Let’s dive in.

Quick Guide: Fix ITV error code 01-01

Short on time? Use these steps:

1. Sign up for Private Internet Access (PIA).
2. Connect the VPN to the UK.
3. Run the ITV app.
4. Enjoy your viewing.

It’s that simple! But…

Why is my ITV showing error code 01-01?

ITV may show error code 01-01, primarily due to connection-related issues. 

Here’s the breakdown: 

• Poor internet: A slow or unstable connection can cause video playback to fail. The error will keep popping up until you fix your internet.
• Geo-restrictions: ITV content is limited to UK viewers due to licensing agreements. Accessing it from outside this territory triggers error code 01-01.
• VPN detection: The platform tracks and blocks IP addresses associated with known VPN services. If you use one, yours is likely on ITV’s blocklist.
• Outdated cache: Old cookies can get corrupted and cause glitches to arise. It can happen on both your browser and the ITV-dedicated app.
• Outdated ITV App: Using an older version of the ITV app can result in compatibility issues. Due to changes in back-end operations, it may also fail to access ITV’s servers.

Let’s find you the solutions.

How to Fix the ITV error code 01-01

You can fix ITV’s error code 01-01 using the workarounds below. I’ll break them down step by step:

1. Check your internet

The first culprit to troubleshoot is your connection. Test its quality using an online tool like SpeedTest. 

Here’s how: 

1. Access SpeedTest on your device.
2. Click the GO button and wait for the results.

3. Check the download and ping/latency. 

If your download is below 10Mbps and ping/latency exceeds 200ms, reboot the router. Alternatively, contact your ISP to check the connection.

2. Clear app/browser cache

A corrupt app/browser cache can cause an avalanche of underlying problems. Fortunately, you can clear it in just a few clicks. 

Do the following: 

1. Open your device Settings.
2. Locate and select the ITV app. If using a browser, go directly to the Settings.

3. Find the Clear Cache and Stored Data option.
4. Relaunch the app/browser.

You can also update the ITV app if it’s outdated. The process also clears the old cache and rebuilds it afresh. 

Still stuck? 

3. Get a reliable VPN

A streaming VPN can help clear error code 01-01 on ITV. The service uses the most efficient network route, enhancing speeds and connectivity.

Moreover, VPNs shorten the distance between you and ITV’s servers. This eliminates problems associated with poor connection for quality playback.

I recommend Private Internet Access (PIA). The vendor has 65,000 VPN servers, including 750+ in the United Kingdom.

The service also provides obfuscation, which enables users to bypass detection. Moreover, you get fast streaming protocols such as OpenVPN, WireGuard, and IKEv2. 

Here’s how it works: 

1. Go to Private Internet Access (PIA) and subscribe to any plan. 
2. Download and install the VPN on your device.

3. Run PIA, sign in, and connect to any UK server.
4. Open the ITV app or use your browser.

5. Enjoy streaming!

Occasionally, you may receive an error message stating that a video isn’t available for playback. If that happens, switch servers and stick to the one that works. 

Apart from that, PIA allows unlimited simultaneous connections at no extra cost. This gives you room to secure all devices in your household.

Private Internet Access (PIA)

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Wrapping up

Encountering the ITV error code 01-01 is undoubtedly annoying. Fortunately, the problem only requires a few tricks to resolve. 

Start by checking the quality of your internet connection. To fix underlying issues, consider clearing the app or browser cache.  

Updating your IPTV app should also fix the issue. Ultimately, to avoid such hassle in the future, use a streaming VPN.