FIX: Dashlane VPN Not Working (4 Foolproof Solutions)

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Fix Dashlane VPN not working

Dashlane is a subscription-based password manager and digital wallet that stores and fills your passwords, personal information, and payments on any device when you need them on the web.

Dashlane’s VPN is a paid Dashlane premium and business VPN feature that provides you with online privacy, protection, and anti-geo-blocking features.

It also allows you to connect to server locations around the world from more than 20 countries.

Being a premium feature, with payment required to activate unlimited data usage, the service is not available to free Premium or Premium Trial users.

The VPN only tracks technical information related to your VPN connection, so you shouldn’t worry about your browsing history being tracked or any personal information collected.

Some websites, especially the ones that offer streaming services, established anti-VPN measures to prevent users from streaming content outside of their licensed regions.

Unfortunately, in this case, nothing can be done by Dashlane’s VPN or any other VPN service since they don’t have control over these measures.

However, there are many other situations where Dashlane VPN  may not work, so we came up with a list of possible solutions that you can try.

Why is Dashlane VPN not connecting/working?

As stated by the company as well, this issue may occur because of your antivirus software that blocks the connection.

The most probable scenario is that your antivirus blocks the SSL certificates of Dashlane, and consequently determines connection errors.

Another explanation can be that your firewall protection is blocking the VPN. For this, you need to add Dashlane as an exception in your firewall settings.

Additionally, the following scenarios are reported by the users regarding Dashlane not connecting errors:

  • Dashlane VPN keeps disconnecting
  • Dashlane VPN not connecting
  • Dashlane cannot connect to server

For other users it seems like it keeps crashing constantly with the following errors:

  • Dashlane not working in Chrome, Opera, Firefox, Microsoft Edge
  • Dashlane crashing
  • Dashlane something went wrong
  • Dashlane VPN not working Windows 10, Mac, iPad

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What should I do if Dashlane’s VPN is not working?

1. Fix connection issues

If the VPN has a slow connection, no connection at all keeps disconnecting, or crashes, you should take a look at the next possible solutions.

If the VPN connection is slow

  1. Change servers
  2. Change ports
  3. Change IP protocols
  4. Change VPN tunneling protocols
  5. Disable local security software

If the VPN won’t connect at all

  1. Check whether you and the VPN server are online
  2. Make sure your username and password are correct
  3. Change ports
  4. Connect on a different network

If the VPN keeps disconnecting

  1. Disable your firewall temporarily
  2. Connect to another nearby server
  3. Change VPN protocols
  4. Connect via Ethernet cable
  5. Change DNS servers

If the VPN crashes

  1. Update your software to the latest version
  2. Close other programs you are not using
  3. Restart your computer
  4. Reinstall the Dashlane VPN client

2. Reset browser settings

Google Chrome

  1. Go to the menu and click on SettingsGoogle Chrome shows the menu Settings button
  2. Under Advanced, click on Reset and clean upGoogle Chrome shows Advanced option
  3. Click on Restore settings to their original defaultsGoogle Chrome shows the Reset settings window
  4. Click Reset settings

Mozilla Firefox

  1. Go to the menu and click on HelpMozilla Firefox shows the menu Help button
  2. Click on Troubleshooting InformationMozille Firefox shows the Troubleshooting button
  3. Click on Refresh Firefox…Mozilla Firefox show Troubleshooting Information
  4. Click Refresh FirefoxMozilla Firefox shows Refresh option
  5. Click Finish


  1. Go to the Menu and click on Settings (Alt + p)Opera Menu shows the Settings button
  2. Click on Advanced, then scroll to Reset settings at the bottomOpera shows the Settings Advanced option
  3. Click on Restore settings to their original defaultsOpera shows Reset browser settings window
  4. Click Reset

Microsoft Edge

  1. Go to the menu and click on SettingsMicrosoft Edge shows the menu Settings button
  2. Click on Reset settingsMicrosoft Edge shows Reset settings to default values option
  3. Click on Restore settings to their default valuesMicrosoft Edge shows the Reset settings confirmation button
  4. Click Reset

3. Make sure your browser is up-to-date

To rule out common browser-based issues, you should use a browser that is supported and endorsed by Dashlane’s VPN as well as makes sure it stays up to date.

Update Google Chrome

  1. Go to the menu and click on Help
  2. Click on About Google Chrome
  3. Check whether Chrome is up-to-date
  4. If not, click on Relaunch to apply the new update

Update Mozilla Firefox

  1. Go to the menu and click on HelpMozilla Firefox shows the menu Help button
  2. Click on About Firefox
  3. Check whether Firefox is up-to-date
  4. If not, click on Restart to update Firefox

Update Opera

  1. Go to the Menu and click on Update & Recovery
  2. Click on Check for update
  3. Check whether Opera is up-to-dateOpera shows update Relaunch now
  4. If not, click on Relaunch now to update to the newest version

Update Microsoft Edge

  1. Go the menu and click on Help and feedback
  2. Click on About Microsoft Edge
  3. Check whether Edge is up-to-date
  4. If not, click on Restart to finish updating

4. Contact Dashlane Support

If you’ve already tried all of the above solutions and none of them helped you, there are probably other technical issues that have nothing to do with your software and devices.

If you’re out of ideas after trying everything on the list or don’t want to spend time looking for the problem yourself, remember that you always have the option of contacting customer support.

The team offers email support in English, French, and German as well as chat support in the same languages from 9:00 AM to 6:00 PM EST, Monday through Friday.

Which browser works best with Dashlane?

You can utilize Dashlane VPN protection for most browsers, such as Google Chrome, Mozilla, or Microsoft Edge.

Anyway, it’s more convenient to use the Dashlane extension on the Opera browser because it has integrated VPN protection that can be enhanced with this professional VPN tool.

If you encounter issues with the Dashlane VPN service, do not be disappointed.

Whichever the case, there are various VPN troubleshooting tips you can try to solve the VPN problems you’re dealing with.

VPNs are not perfect, and from time to time users complain about different functionality issues they encounter when using a VPN service.

Dashlane VPN makes no exception, but that should not discourage you in any way from fixing the issues and continuing to use the service.

By not having the service properly functioning, not only will you not be able to access content not available in your location, but you will also be susceptible to more surveillance and security issues.

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