The extension for Chrome secures the browser connection on your device, but when DotVPN is not working, it might leave you at great risk for cybercrime.
Many users experience issues with Chrome, as Google’s browser sometimes doesn’t work when is paired with a VPN.
If you are experiencing problems with DotVPN, make sure to check the solutions that we provided below.
What can I do if DotVPN is not working?
1. Check your Internet connection
- Click on the connection icon from your taskbar.
- Select the View Connection Settings link from the drop-down list.
- In the Network pop-up window, check if you see Connected status.
2. Install a reliable VPN
To avoid all the issues that Google Chrome or your DotVPN might have, it is wiser to choose a better, reliable solution.
PIA, for example, is a trusted VPN client that’s perfectly suited to blend in with Chrome.
Developed by Kape Technologies, Private Internet Access (PIA) is one of the fastest VPN apps, and it’s worth mentioning that their encryption technologies is one of the best, so not even your ISP will know your intentions.
This will definitely improve your online experience and you won’t have to deal with nerve-racking Chrome issues.
What PIA offers:
- Over 3,200 servers in 46 countries
- Use private or custom DNS to protect your privacy
- Auto-connect to the nearest VPN server
- No traffic logs
- One subscription gets you support for 10 devices
- Easy to setup
- No-log policy
- Unlimited bandwidth
- Zero lag
3. Clear Chrome’s browsing data
- Open Google Chrome on your computer.
- In the right corner of the address bar, click on More.
- Click History – Clear browsing data.
- On History page, click on Clear browsing data option.
- Select the time range. To delete the entire browsing history, select All time.
- Click on the Browsing history, Cookies and other site data, and Cached images and files checkboxes.
- Click Clear data.
4. Change your DNS settings
- Taskbar, then right-click on the Connectivity icon.
- Click on Network & Sharing Center and Select Change adapter options.
- Locate your network connection, right-click on it and open Properties.
- Select Internet Protocol Version 4 (TCP/IPv4) and enter its Properties.
- Once in the Properties tab, click on Use the following DNS server addresses radio button.
- Navigate to Preferred DNS server and set it to 220.127.116.11.
- Go to Alternate DNS server and input 18.104.22.168.
- Click OK to configure your settings.
5. Allow Google Chrome in Windows Defender Firewall
- Click on Start icon on your taskbar and type firewall.
- In the Windows Firewall screen, click on Allow an app or feature through Windows Firewall option.
6. Disable the proxy servers for your LAN
- Press the Windows + R keys to open the Run dialog box.
- Type inetcpl.cpl and press Enter to see the Internet Properties.
- From the Connection tab, click on LAN settings.
- Uncheck the Use a Proxy Server for your LAN option and verify that Automatically detect settings option is checked.
- Click the OK and Apply buttons.
- Restart your computer.
7. Disable your firewall
- Click on the Start icon from the taskbar.
- Type firewall and select Windows firewall from the results.
- In the left part of the screen, select Allow an app or feature through Windows Defender firewall, as you can see in the image below:
- Search for SoftEther VPN on the list and make sure to allow all connections (incoming and also outgoing).
- Save the settings and see if it fixed the error.
To sum up, if you realize that your DotVPN is not working, you shouldn’t let your device be vulnerable to cyber attacks, so try fixing your issue by applying one of the solutions offered above.
If your problem still persists, you should send a ticket to DotVPN contact center.
In case you have an alternative solution we didn’t mention or any question regarding the ones we enlisted, feel free to share it with us, in the comments section below.