FIX: Can’t access JCPenney website

  • JCPenney is an American retail company engaged in the selling of apparel, footwear, accessories, fine and fashion jewelry, beauty products and home furnishings.
  • There are reported situations where both Americans and foreign citizens can't access the JCPenney website and online store.
  • Wherever you may be living at this moment, take a look at the multitude of solutions presented in this guide and we assure you that your satisfaction will be guaranteed.
  • From basic troubleshooting fixes having to do with network and internet connection issues to more complex system and software settings, we isolated the most common issues.

J. C. Penney Company, Inc. (JCPenney/JCP) is an American department store chain that operates in 689 locations in 49 US states and Puerto Rico.

With more than 1100 department stores across the USA and an online store, JCPenney is a preferred shopping destination by many Americans as well as some international customers.

Unfortunately, some online visitors complained that they can’t access the JCPenney website; if you’re one of them, rest assured that we got your back.

Whether you visit the website out of pure curiosity to see what new items or offers might have appeared or because you want to place an order, you may find it unacceptable not being able to go about your business the way you like.

No matter where you live, there should always be a solution for you given the era we live in where progress and technology are at their best.

As far as foreign customers are concerned, shopping at JCPenney is not convenient for them because the company does not support delivery outside the USA.

However, if you are a foreigner interested in buying stuff via the online shop, you can consider using a package forwarding service to have your items delivered to your foreign address.

Why can’t you access the JCPenney website?

When it comes to possible reasons as to why you can’t access the JCPenney website, there are a few worth considering which range from basic troubleshooting to more complex system and software settings.

For those living outside the US, geo-blocking is the primary barrier between the visitors and the site since the company only provides services to Americans.

If you are outside the USA, you’ll most probably get the message We Are Currently Unable to Provide a Shopping Experience for This Country when visiting the site.

However, if you are currently in the USA, under normal circumstances you should be able to surf through the website carefree except in some cases when issues may arise.

Sometimes your internet connection might drop unexpectedly, become very slow or entirely inexistent, so you need to make sure you have a decent connection in order to access any web content.

Other times, your devices and system settings are not properly configured for a smooth internet connection, some websites might be blacklisted because of conflicting pieces of software installed on your system, etc.

Whatever the cause of your issue, follow this guide carefully and apply any solution you deem appropriate to your particular situation.

What can you try if you can’t access the JCPenney website?

1. Use a different browser

While some browsers have their unique source code, others are based on the same software project code (for example Microsoft Edge and Opera are based on the Chromium code which is used by Google for its Chrome browser).

Since your current browser’s settings might not be properly configured or maybe you haven’t updated it recently, you should launch the JCPenney site from a different browser.

If you already have other browsers installed on your system, try each one out or pick one from the following: Google Chrome, Opera, Microsoft Edge, Mozilla Firefox, Waterfox, Vivaldi, Brave, Epic, Tor.

In case you still can’t access the JCPenney website after trying with different browsers, continue reading because there could be other problems.

2. Run an internet speed test

  1. Go to the Speedtest by Ookla website
  2. Click on GO and wait for the test
  3. Check whether your download and upload speed are within normal range

3. Check internet connection in Windows 10

  1. Go to Start and click on Settings
  2. Click on Network & Internet
  3. Go to Status and check your Network status

4. Reboot your router/modem

  1. Reboot your router/modem by turning the power button off or by unplugging the power cable
  2. Turn the power button on or plug the router back in and wait until it powers up
  3. Check all the router lights and make sure they are all green
  4. Check your internet connection and access the website again

5. Reset your router/modem settings

If a simple reboot won’t work, you might want to consider resetting your router or modem to its factory defaults.

Make sure that you have all the required credentials provided by your ISP (e.g. username, admin password, etc.) before resetting your router/modem because you’ll need to reconfigure it again.

You can reset your router/modem to factory defaults by choosing from 2 options.

Reset your router/modem through the user settings interface

  1. Type,, depending on your router/modem brand in your browser address bar and hit Enter
  2. Log into your device web user interface with your username and password
  3. Restore the settings to factory defaults
  4. Wait until the router/modem finishes the reset
  5. Start and complete the configuration process as you would for the first time
  6. Once the lights turn green, you are all set

Reset the router/modem manually by pressing the Reset button

  1. With your router/modem plugged in and turned on, press and hold the Reset button for no less than 10 seconds
  2. Release the button and wait for the router/modem to turn on with the default factory settings
  3. Reconfigure your router/modem as you did the first time
  4. Check whether the lights turned green and try to connect to the internet

6. Restart your computer

As with other devices and software, restarting your computer can solve many functionality issues as well as network and internet connection problems.

By rebooting your PC, this action will reset your network connection and other pieces of software that might have crashed and made your system buggy.

Once the restart is complete, be sure that your computer is properly connected to the internet and try again accessing the JCPenny site with multiple browsers.

7. Connect from a different device or to another network

In this particular situation you could encounter three possible scenarios where you can isolate the issue as being either related to your primary device or local network or to the website itself.

Firstly, if you can connect to the website with a secondary device (PC, laptop, smartphone, tablet, etc.) on the same network, then it means there are issues with your primary device and not with your network or internet connection.

Secondly, in case you are unable to access the site by using another device connected to same network but you can do it, however, by connecting it to a different one (e.g. a friend’s place or using your cellular data), then the issue lies with your network.

Thirdly, if after trying both a different network and a different device you still can’t access the JCPenny website, then neither your computer nor your internet connection should be of concern but the web page itself.

Therefore, you should check whether the website is down by typing or pasting the URL into the appropriate field at Is It Down Right Now?

8. Check antivirus settings

Some security software including antiviruses, anti-malwares and firewalls can interfere with your computer’s internet connection.

If you run any of these applications, disable them temporarily or review the block list.

First off, you could disable the antivirus firewall if your antivirus software has one already built in its system.

Sometimes your antivirus program could make some local or web content inaccessible due to security reasons.

In order to keep you protected, the antivirus will identify potential harmful applications or websites and block them through shield features.

Check whether the JCPenney website is on your antivirus blacklist by going to settings and accessing the web shields section.

Remove the site from the blacklist or turn the web shield feature off as a measure of extra-precaution and reload the website.

If, by turning off the web shields feature, you still can’t access the JCPenney website, you should temporarily disable your current antivirus program since the issue could be broader.

In general, you can do that as follows:

  1. Right-click on the antivirus icon in the System Tray
  2. Select Disable or Turn off depending on your specific antivirus

Now, after trying any or all of the above, try to reload the JCPenney site again.

9. Disable Windows Defender Firewall

Windows Defender Firewall is a shielding feature designed to protect your system from unauthorized access or communication.

Although you can allow apps or features through the Windows Firewall without disabling it, you can temporarily turn it off in specific situations to rule out any possibilities where apps or websites might conflict with it.

Follow these steps to turn off Windows Defender Firewall in Windows 10

  1. Go to Control Panel and click on System and Security
  2. Click on Windows Defender Firewall
  3. Click on Turn Windows Defender Firewall on or off
  4. Select Turn off Windows Defender Firewall (not recommended) for both Private network settings and Public network settings
  5. Click OK

10. Disable your LAN proxy server

Proxy servers can create both a slow browsing experience as well as other connection issues when you try to connect to secure servers.

In some cases, you may have to set your computer to stop using a proxy either to access a website or because the settings are not properly configured.

Follow the steps below to disable your LAN proxy settings in Windows 10.

  1. Type Internet Options in the search bar and click on it
  2. Click on the Connections tab, then click on LAN settings
  3. Under Proxy server, deselect Use a proxy server for your LAN
  4. Click OK

11. Disable auto proxy settings

Some antivirus or other software can change your proxy settings if they are set to automatically detect, and this may cause problems with your connection to web content.

In order to disable the auto proxy settings in Windows 10, do the following:

  1. Go to Start and click on Settings
  2. Click on Network & Internet
  3. Click on Proxy from the left pane
  4. Under Automatic proxy setup, turn off the Automatically detects settings option
  5. Under Manual proxy setup, disable the Use a proxy server option

12. Disable proxy in Mozilla Firefox

Unlike other browsers (Chrome, Edge, Opera) which allow you to configure your browser proxy via your Windows settings, Firefox has its own built-in proxy settings option from where you can turn your proxy off as shown below.

  1. Go to the menu and click on Options
  2. Scroll down to Network Settings and click on Settings
  3. In the Connection Settings window, select No proxy
  4. Click OK

13. Disable your free VPN extensions

Some browsers (Opera for example) come with a built-in free VPN feature which acts in the same manner as a typical VPN service installed on your system.

In case you have such extensions enabled in any of your browsers, you had better disable them because some websites choose to blacklist VPNs for various reasons.

If you can’t access the JCPenney website, any enabled VPN extensions might be the culprit, so you need to rule this possibility out before proceeding to other solutions.

To disable your Opera free built-in VPN extension, follow these steps:

  1. Go to the Menu and click on Settings
  2. Click on Advanced and scroll down to VPN
  3. Toggle Enable VPN option off

Alternatively, if your Opera VPN extension is enabled, you can disconnect it from the address bar by clicking on VPN and then turning it off.

14. Disable your VPN connection

Among the many advantages of using a VPN service, there is also the risk of you not being allowed to visit certain websites which are not VPN-friendly.

Depending on where you are currently located and the type of VPN you are using, you might not be able to access the JCPenney website while connected to a VPN server.

Therefore, you should disable your VPN by pursuing the steps below and try reloading the site.

  1. Go to Control Panel
  2. Under Network and Internet, go to View network status and tasks
  3. Click on Change adapter settings
  4. Right-click on your VPN, then click on Delete this connection

15. Clear browser data

If the JCPenney page is not loading properly or it’s loading slowly, clearing browser data can help sometimes.

For example, by clearing the cache which stores plenty of files in your computer, the most up-to-date version of the website will load and display, thus reducing error messages.

Also, you can delete cookies and browser history if you are concerned about privacy, but in general these don’t affect the performance of your web browser.

Here you have examples on how you can clear data in Google Chrome and Microsoft Edge.

Google Chrome

  1. Go to the menu and click on Settings
  2. Click on Privacy and security, then go to Clear browsing data
  3. Set the Time range to All time
  4. Select Browsing historyCookies and other site data and Cached images and files
  5. Click Clear data

Microsoft Edge

  1. Go to the menu and click on Settings
  2. Click on Privacy, search, and services
  3. Next to Clear browsing data now, click on Choose what to clear
  4. Set the Time range to All time
  5. Click Clear now

16. Reset browser settings

If you still can’t connect to the website after clearing your browser data, you could try resetting your browser’s settings, which will remove all of your data and restore the browser to its default settings.

See below how you can do it in Google Chrome and Microsoft Edge.

Google Chrome

  1. Go to the menu and click on Settings
  2. Under Advanced, click on Reset and clean up
  3. Click on Restore settings to their original defaults
  4. Click Reset settings

Microsoft Edge

  1. Go to the menu and click on Settings
  2. Click on Reset settings
  3. Click on Restore settings to their default values
  4. Click Reset

17. Ensure that JavaScript is enabled

JavaScript is a programming language commonly used on web pages, allowing them to dynamically load and send content in the background without page loads and also to do other dynamic and interactive things.

JavaScript is built into your web browser (Chrome, Edge, Firefox, Opera, etc.) and most websites use it to provide different features.

Although there is a very small number of users who disable JavaScript for some perceived security reasons, it is extremely uncommon and rare to see security glitches in JavaScript engines.

If you disable JavaScript, most websites and web apps won’t work properly since the majority of them use it.

Not only will you be unable to use certain features on a website, but also it might even break entirely or you’ll be stuck with a very old version of the web page.

Check whether JavaScript is enabled in your browser by looking at the following example for Google Chrome and Microsoft Edge.

Google Chrome

  1. Go to the menu and click on Settings
  2. Click on Privacy and security, then on Site Settings
  3. Scroll down to Content and click on JavaScript
  4. Make sure the Allowed (recommended) option is turned on

Microsoft Edge

  1. Go to the menu and click on Settings
  2. Click on Cookies and site permissions
  3. Scroll down to All permissions and click on JavaScript
  4. Make sure the Allowed (recommended) option is turned on

18. Flush your DNS cache

If you can’t access the JCPenney website, flushing the DNS cache could be an option you should consider for this specific reason and for others too.

Firstly, your DNC cache may contain outdated information and you might experience difficulty accessing websites or applications.

For example, if the domain name in the cache points to an old or incorrect IP address, the website will not return the correct information.

Even though you clear your browsing history, the DNS cache will still retain the old information, so the server needs to be flushed to get the updated results.

Secondly, you might want to flush the cache for privacy reasons.

Although the DNS cache doesn’t contain the same type of information that is stored in cookies or JavaScript, it keeps a history of your recently visited addresses, including the ones you go to on a regular basis.

Thirdly, if you are concerned about security, clearing the cache is important in order to prevent cybercriminals from accessing it or change your IP.

The method by which this is done is called DNS spoofing or DNS cache poisoning where corrupt DNS data is introduced into the DNS resolver’s cache.

This may redirect you to a site designed to steal your sensitive data, such as account passwords, online banking details, etc.

You can clear the DNS revolver cache in Windows 10 as follows:

  1. Type cmd in the search bar
  2. Right-click Command Prompt, then choose Run as administrator
  3. Type ipconfig /flushdns and press Enter (make sure to use a space before the /)

19. Use a Smart DNS

If you can’t access the JCPenney website, using a SmartDNS service is probably one of the go-to solutions, especially if you are located outside the USA.

A SmartDNS is made specifically to allow users to bypass geographically blocked websites like Netflix, Hulu, Pandora, SiriusXM, etc., and last but not least, JCPenney.

However, bear in mind that unlike a VPN, a SmartDNS does not hide your IP or encrypt your data while you’re surfing the web; however, it does offer fast speeds which are much needed when you stream audio and video content online.

A SmartDNS can be easily configured on any device connected to the internet and also does not require any advanced software or hardware features or specifications.

In order to unblock access to the JCPenney site, you need to set up your device or router to use Smart DNS; If you set up your router, then all the devices connected to it will use the Smart DNS service.

If you are a Windows 10 user, follow these steps in order to configure your Smart DNS service on your device.

  1. Click the Start button, then click on Settings
  2. Click on Network and Internet
  3. Click on Change adapter options
  4. Right click on your network adapter and click on Properties
  5. Uncheck the Internet Protocol Version 6 (TCP/IPv6)
  6. Click on Internet Protocol Version 4 (TCP/IPv4) and click on Properties
  7. In the General tab click on Use the following DNS server addresses
  8. Input the values offered by your Smart DNS service into these two fields: Preferred DNS Server and Alternate DNS Server

20. Use a VPN service

In addition to those who want to unblock restricted content in their region, as in the case of the ones who can’t access the JCPenney website outside the US, using a VPN service is a good option for everyone in general.

A virtual private network (VPN) provides you with online privacy, anonymity and security by masking your IP address and establishing secure and encrypted connections.

Whether you’re surfing the web in general or making an online transaction on an unsecured Wi-Fi network, your private information and browsing habits can be exposed to third parties.

When you connect to the internet with a VPN, it will create a secure data tunnel which will encrypt the data packets sent from your device.

Thus, the encryption and anonymity a VPN offers will protect your device and online activities such as online shopping, online banking, paying bills, sending emails, etc.

Finally, now comes the big deal – with the help of a VPN service you will be able to access content that is blocked in your area by connecting to a VPN server in a region where that content is available.

If you’re currently outside the USA, being denied access to the JCPenney website because of geoblocking will no longer be the case.

Also, we encourage you to use a premium VPN service no matter where you live since it might solve common connection and restriction-related issues when visiting a website.

Follow these steps to start using a VPN service on your device.

  1. Choose a VPN service provider
  2. Create an account and get a VPN subscription plan – preferably a premium one if you can afford it
  3. Install the VPN application on your device
  4. Launch the application
  5. Connect to a server in the United States
  6. Try reloading the JCPenney site


Whether you’re just a JCPenney online store curious visitor or a potential customer, we understand that you may feel very disappointed if you can’t access their website, no matter in what country you are currently located.

To come to your help, we made this comprehensive guide and we really hope you’ll use it successfully both in this particular situation and also in the future as a general reference guide if you’re dealing with issues when you try to visit certain sites.

The above solutions vary according to different factors such as your location (website visitors outside the US will be geo-blocked), your system and device specific settings, network and internet general connection issues, etc.

We did our best to address most of the common issues some users may face when they try to access content from certain websites or apps; if anything was left out, please accept our apologies.

If you’re living in the United States, geo-blocking will surely not be the case for you when you enter the JCPenney site; however, other browser-related or connection problems can make the site not work.

For those located outside the USA, geo-blocking is the main reason why users can’t access the site; sometimes this might come in combination with other issues mentioned before.

We purposefully put the Use a VPN service solution last, so it will remain in your memory for a while because we think you really need to consider it in this particular case as well as for other important benefits that come with such a service.

Go carefully through the guide as many times as needed and try to isolate the main issue (s) by following the steps presented in every solution.

If you are still unsuccessful after trying all or a combination of the above solutions, contacting JCPenney customer support could always be an option.