ExpressVPN Keeps Dropping? Here Are 7 Tested Fixes

Enjoy a smooth connection and top-notch performance

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ExpressVPN keeps dropping

ExpressVPN keeps dropping? Don’t worry. I’ve been in the same situation and I know how to fix it.

So, in this article, I’ll give you seven tested solutions.

Ready? Let’s dive right in:

1. Change servers

If you encounter frequent drops, it could be due to server congestion or other issues. So, connecting to another location might do the trick.

For ExpressVPN, pick the Smart Location and you’ll be connected to the nearest and fastest server possible. Here’s how to go about it:

  1. Tap on the VPN location button to open the server list.
ExpressVPN server list
  1. Double-tap the server under Smart location.
ExpressVPN Smart Location
  1. Enjoy seamless connection.
ExpressVPN connected

If this fix doesn’t work, don’t panic. I have more in store for you. 

2. Change VPN protocol

If your connection is still dropping after switching servers, try changing the protocol. Even though ExpressVPN recommends connecting to an automatic protocol, you can pick one manually

Here’s how to do that:

  1. Disconnect your VPN.
ExpressVPN disconnected
  1. Go to options then click Protocol.
ExpressVPN Protocol
  1. Pick another protocol. I’ll use Lightway – UDP because it offers a good combo of security, speed, and reliability. Tap OK.
ExpressVPN Lightway - UDP
  1. Click on the power button to connect.
ExpressVPN connected

3. Check your device limit

ExpressVPN allows up to eight simultaneous device connections with a single subscription. If you exceed this limit, your connection may drop or struggle to establish.

To fix this, disable the devices you’re not using at the moment and check if the issue is resolved.

4. Turn off the battery saver on your device

Battery-saver modes may restrict certain functions and background processes, potentially affecting VPN connections. Disabling it lets your device operate at full capacity, ensuring stability.

Follow the below steps to turn off the battery saver on your windows:

  1. Click the Windows button, tap settings then select System.
Windows system
  1. Tap Battery.
Windows battery
  1. Turn off the button under Battery Saver.
Battery saver

5. Add an exception for ExpressVPN to your antivirus

There is a possibility that your device’s antivirus software is treating ExpressVPN as a threat, which may prevent it from functioning normally. 

So, instead of disabling your antivirus which plays a big role in securing your device from potential threats, add exceptions.

To do that:

  1. Tap on the Windows button, type Window Security, and press enter.
  2. Click Virus & threat protection.
Virus & threat protection
  1. Tap Manage settings.
Manage settings
  1. Click Add or remove exclusions under Exclusions.
Add or remove exclusions
  1. Tap Add an exclusion and select ExpressVPN.
Add an exclusion

6. Contact customer support

If your ExpressVPN connection is still dropping, contact the customer support team. 

For direct and effective support, use the VPN client app rather than the website’s live chat. The app allows sending necessary diagnostic information that support professionals require.

To contact ExpressVPN using the Windows app:

  1. Click the burger menu, select Help & Support, and then choose Diagnostic Information.
Diagnostic Information
  1. Tap Contact Support and provide a detailed description of the issue in the text box.
Contact Support
  1. Check the Include diagnostic information box then tap “Send to Support” and wait for assistance.
Send to Support

7. Change your VPN provider

If all these fixes fail, then it may be time to pick another VPN service. I recommend Private Internet Access (PIA). It offers all the core features of ExpressVPN, but you also get unlimited device connections and over 30,000 servers across the globe.

To start using PIA, follow the below steps:

  1. Visit the official PIA website.
Official PIA website
  1. Subscribe to the service by picking a plan of your choice.
PIA pricing
  1. Download the PIA app that is compatible with your device. You can get it on Windows, macOS, Linux, Android, iOS, and more.
PIA Apps
  1. Launch the app, log in, and enjoy using PIA.

Private Internet Access

Benefit from a vast global network and top-notch performance with PIA.

Final thoughts

If ExpressVPN keeps dropping, you’re bound to find a solution above. Just try the fixes starting from the first one, and work your way down the list.

Which one did the trick for you? Let me know in the comments!

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