Amazon Prime not Working with VPN: HTTP Proxy Error [Fix]

  • Amazon Prime may fail to work if you're accessing it from behind a VPN.
  • Most likely, this means that your VPN has been detected and subsequently blocked.
  • Unfortunately, not all VPNs can swiftly dodge geo-restrictions without being detected.
  • Our guide will teach you what to do if Amazon Prime won't work with your VPN.

If your VPN connection is always having issues, especially when trying to stream media like movies and other channels, like on Amazon Prime and other streaming media players, it’s not just frustrating, but can be expensive especially if you have to keep changing VPNs, if you are having this issue, it is highly likely that you see this error:

your device is connected to the internet using a vpn or proxy service. please disable it and try again. for more help, go to

Some issues that arise when Amazon Prime Virtual Private Network is not working include constant disconnections, DNS leaks, and other errors that may arise from proxies, or user information, among others.

This article looks at the possible causes or errors you can encounter when Amazon Prime detects a VPN and prevents you from accessing your favorite content and how to resolve these issues.

Can Amazon Prime ban you from using a VPN?

The sincere answer here would be yes, it can surely block your VPN connection if they detect you’re using one.

This can happen because of the Term of Use of the VPN providers, as they change your IP address and violates the rules of streaming services like Amazon Prime.

Anyway, VPN service is not illegal so you can use it at your own risk if you need to watch Prime shows from different geographic locations.

What to do if Amazon Prime is blocking your VPN?

1. Preliminary checks

  • Ensure you’re not connected to another VPN before you proceed to the next solutions, so you may want to close any other VPN programs you have running before using your Amazon Prime VPN.
  • You also need to check that your antivirus or firewall software is not the cause of the connection errors because these sometimes affect the connection. Disable them and then try to reconnect to your VPN to access Amazon Prime. If this helps, add your VPN as an exception before you enable your security software again.
  • Check that your Internet connection is active by disconnecting from your VPN and try accessing the website regularly.
  • Connect to the server location nearest to your location. If this helps, the issue is with the server location you tried to connect to initially
  • Change your DNS, or switch to a different network. You can try using a different network, like a public Wi-Fi connection, to see if the connection problem is with your current Internet service.

2. Change your VPN

If your current VPN is not working with Amazon Prime and you lack the time to resolve it, you can try using the solution recommended below instead.

This Kape Technologies VPN protects your privacy using the highest encryption available – it supports both the AES 128-bit and AES 256-bit specifications.

Moreover, your IP will remain hidden, and you get Wi-Fi protection if you’re in a public area. It also comes with a strict no-logs policy that doesn’t track your Internet activity.

On top of all these, there are multiplatform apps for your laptop and other devices, and you get access to geo-restricted content on Amazon Prime at the highest possible speeds you can get on a VPN.

Get Private Internet Access

3. Update your VPN app

To do this, log in to your VPN account, and set up your VPN, then select the device platform you’re using like Windows, and download the latest version of your VPN for Windows.

Set up and connect the VPN app and see if it starts working with Amazon Prime again.

4. Change your VPN protocol

  1. For optimal performance, choose the OpenVPN TCP first.
  2. Select the L2TP next, and finally choose PPTP protocols. Use PPTP when necessary to do so as it offers minimal security.
  3. Go to your VPN settings window while disconnected from the VPN.
  4. Under the Protocol tab, select the protocol you want to use and click OK.

The VPN connection usually works better when TCP is used instead of UDP. Your device connects to your VPN servers using VPN protocols, the default one being the UDP protocol, which in some countries like the Middle East, is blocked.

Don’t hesitate to use the above steps to change the protocol.

5. TLS handshake and network connection issue

If you get errors related to the TLS handshake and network connection, reboot your machine and start your VPN connection all over again. If the issue persists, change the protocol, or try disabling your antivirus or firewall programs.

In case you cannot connect to a server location after restarting your VPN, reinstall the VPN, and run the installation program again.

If notice that Amazon Prime VPN is not working after rebooting and re-installing, check if RasDialException appears in your connection log, and if it does, reset the Winsock.

6. Incorrect system date and time

  1. Right-click the Date and Time display on your taskbar.
  2. Click Adjust date and time settings.
  3. Click the Date and time tab.
  4. Slide to switch off Set time automatically, then click Change under Change Date and Time. Enter the password if prompted.
  5. If you need to change the time zone, click Change time zone… , select your current time zone in the drop-down list
  6. Click OK.
  7. Restart your VPN and connect to a server location. In case you cannot connect after restarting, reinstall your VPN again by running the installation program once more.

If you’re unable to connect to Amazon Prime with your VPN, check the date and time of your system and ensure it is correct. If it is wrong, follow the steps above. 

7. No IP or host not found

If you get the error Requested name is valid but does not have an IP address OR Host not found, ensure you’re connected to the internet.

If you have to activate your DSL connection manually before going online, refer to your DSL instructions before you connect to your VPN. The VPN isn’t a replacement for your Internet connection.

If you still get the same Amazon Prime VPN issues, after trying to reconnect to your VPN, then your ISP may be blocking access to the VPN’s DNS servers, so you have to manually set DNS servers as shown below.

Open Network Connections settings

  1. Right-click Start and select Run.
  2. Type ncpa.cpl and click OK.
  3. In the Network connections window, find your usual connection, either LAN or Wireless network connection.
  4. Right-click the connection and select Properties.

Set the DNS server addresses

  1. Double click Internet Protocol Version 4 (IPv4) or just Internet Protocol.
  2. Select Use the following DNS server addresses.
  3. Type these Google DNS server addresses: Preferred DNS server  Alternate DNS server
  4. If Google DNS is blocked, try the following: Neustar DNS Advantage ( and enter and press OK, Level3 DNS ( and enter and press OK.
  5. Once you have configured your computer for your VPN’s DNS servers, flush old DNS entries.

8. Set routing and remote access services

  1. Right-click Start and select Run.
  2. Type services.msc and click OK.
  3. Under the services list, find routing and remote access.
  4. Check that the current operation for routing and remote access is stopped, or stop it by clicking the item and select Stop icon in the top menu bar
  5. Double click routing and remote access
  6. Under routing and remote access properties menu, set the Startup type to Manual and click OK to save changes
  7. Restart your VPN and connect to a server location. If Amazon Prime VPN is still not working, change the VPN protocol, and connect again.

Why can’t I watch Amazon Prime with a VPN?

Your antivirus or firewall software may prevent you from watching Amazon Prime with a VPN. Moreover, a sluggish Internet connection is often the culprit.

How does Amazon Prime block VPNs?

There are different methods used by streaming services in order to determine if you’re using a VPN and thus suspend your account.

For more clarity, Amazon Prime can block your VPN connection using these methods:

  • Checking blacklisted VPN servers
  • Blocking traffic data from VPNs specific ports
  • Using the GPS data from mobile devices

How do I get Amazon Prime to work with VPN?

Firstly, make sure you choose a reliable VPN solution. Even so, there are also times when you need to change your DNS.

It seems like many users are also interested in discovering how to easily fix Amazon Prime service area restrictions. If you feel the same, make sure you check our dedicated guide.

Can a free VPN fix the Amazon Prime proxy error?

Most probably you won’t be able to fix the Amazon Prime problem with free VPNs tools because it can be easily detected by the streaming services.

Therefore is more recommended to use skillful VPN software that has advanced tools for unblocking region limitations and not being detected by the streaming service.

Let us know if any of these solutions helped you solve the Amazon Prime VPN not working issue, by leaving a comment in the section below.

4 thoughts on “Amazon Prime not Working with VPN: HTTP Proxy Error [Fix]”

  1. I’m getting the VPN message when I try to watch a video. I have a Samsung tablet with no VPN! If I sign out of Prime Video I can watch videos but not when signed in.

  2. Amazon Prime Video just started to block me because it detected a vpn or proxy – but I have none! and it was working yesterday. I have rebooted, signed myself out of every device, flushed my dns, reset the router, disabled the adapter – NOTHING WORKS! Oh, cleared the cache from every browser

    I installed nothing. Why did it work yesterday and the zillion days prior! And if this is a known error for more than a year, why is it not fixed!!!! I have no vpn! It worked yesterday!

    Why? Nothing works..

    • Try deleting the browser & reinstall the browser. [save your bookmarks / favorites beforehand] If you can’t get access the internet to download a copy of the browser then download a copy of the browser from another computer.

    • Delete and reinstall the browser. Be sure to save you bookmarks/favorites beforehand. If you don’t have a copy of the browser then download a copy of the browser to another computer then to your memory media then transfer over to your computer.


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