PIA Not Working? Here's Your Quick-Fix!

Power through PIA problems with our expert-tested guide!

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Is Private Internet Access not working? Are Slow servers and random hiccups messing with your online groove? I get it!

In this guide, I’ve got the lowdown on fixing those pesky issues. From updating apps to playing around with settings, I’ll walk you through it step by step. So, if you’re ready to say adios to connection issues, follow along!

Quick Tip:

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Why is PIA VPN not connecting?

PIA VPN may not work due to slow Internet affecting secure tunnel establishment, issues with computer network settings, and default VPN app configurations not aligning with your device or Internet connection requirements.

Here’s how you tinker with the app to optimize settings.

1. Update the app to the latest version

It’s essential to keep PIA updates to the newest edition, in order to take advantage of new features, improvements, and bug fixes.

If you installed Private Internet Access a long time ago and haven’t used it since it could be the reason why it’s not working properly anymore.

The desktop app automatically prompts you for pending updates, so all you have to do is accept them and go through the installation process of the latest PIA version.

On the other hand, we don’t recommend joining the beta development stage. Although it allows you to test cutting-edge technology used by the VPN service provider, it doesn’t guarantee that Private Internet Access works correctly.

A preview of Private Internet Access showing the Beta Updates option in the Help menu

Go to Settings > Help and make sure the Receive Beta Updates option is deselected.

2. Change PIA connection preferences

Private Internet Access has an entire menu dedicated to connection preferences, where you can change the VPN protocol, encryption mode, IP configuration method, and other properties.

Try the following settings one by one and check if PIA works well, instead of changing everything at the same time:

  1. Set OpenVPN to UDPA preview of how Private Internet Access highlights the OpenVPN protocol over UDP
  2. Enable Use Small Packets for OpenVPNA preview of how Private Internet Access highlights the OpenVPN protocol with small packets
  3. Enable Try Alternate SettingsA preview of how Private Internet shows how to use alternate settings for the OpenVPN protocol
  4. Set the Data Encryption mode to AES-128 (CBC)A preview of how Private Internet Access highlights the OpenVPN protocol with AES-128 CBC encryption
  5. Set the Remote Port to 8080. If that doesn’t work either, also try 853, 123, and 53A preview of how Private Internet Access shows how to use the OpenVPN protocol with a remote port
  6. Switch to WireGuardA preview of how Private Internet Access highlights the WireGuard protocol
  7. Enable Use Small Packets for WireGuardA preview of how Private Internet Access shows how to use the WireGuard protocol with small packets

3. Disable any proxy servers

PIA has built-in support for Shadowsocks and SOCKS5 proxy servers. If you accidentally left any of them enabled with incorrect settings, it could be the reason why Private Internet Access is not connecting to the Internet. Here’s how to turn it off:

A preview of how Private Internet Access highlights the Proxy section
  1. Go to settings
  2. Select the Proxy section
  3. Set Proxy to None

4. Set up custom DNS

If you’re trying to unblock a particular website with Private Internet Access but fail, it could be because certain websites block the DNS servers used by popular VPN services.

The solution is to switch to a custom DNS resolver. Here’s how to easily do this in PIA:

  1. Go to settings > NetworkA preview of how Private Internet Access highlights the DNS preferences
  2. Set Name Servers to Set Custom DNS
  3. Set Primary DNS to and Secondary DNS to preview of how Private Internet Access shows Google Public DNS servers
  4. Click Proceed
  5. Reconnect to a VPN server to apply settings

In the example above, we used Google Public DNS because it provides free and secure DNS server addresses designed to speed up your connection.

But you can also try other similar public services like Cloudflare ( preferred, alternate) or OpenDNS ( preferred, alternate).

This Private Internet Access troubleshooting option can help you re-access certain streaming services that have blocked your DNS in the past.

5. Enable port forwarding (for torrenting)

Private Internet Access is one of the few VPN services with a native port forwarding mode. If you have trouble getting your torrenting client to work properly with PIA, it’s a good way to enable this feature.

How it works is that PIA automatically selects a port for you when you connect to VPN servers. However, keep in mind that not all VPN servers support port forwarding.

  1. Go to settings > NetworkA preview of how Private Internet Access highlights the Request port forwarding setting
  2. Enable Request port forwarding
  3. Exit settings and connect to a VPN serverA preview of how Private Internet Access is connected to VPN server with port forwarding

These are the most common methods that are proven to fix this PIA error message. Some users however have encountered more specific problems with the issue.

If you are a Private Internet Access user and have problems connecting to a specific service or platform, there are additional tricks you can try.

Private Internet Access not working on iPhone

If your connection drops or there are fluctuations in your network, the Private Internet Acces may get stuck when trying to connect to the VPN.

  1. Open the Private Internet Access application.
  2. Press the power button to disconnect.
    private internet access not working on iphone
  3. On your iPhone, go to Settings, then General
    .pia not working iphone
  4. Select Transfer or Reset iPhone.
    pia not working iphone
  5. Select Reset, then Reset Network Settings.
  6. Now shut down your phone for 60 seconds.
  7. Restart and connect to your WiFi network.
  8. Open the Private Internet Access app and press the power button to reconnect.pia not working iphone

Another possible reason why Private Internet Access is not working on your iPhone is an incompatible protocol. Private Internet Access has 3 secure protocols that are available for iPhone.

  1. Go to Settings on your iPhone.
  2. Select General and then VPN.
  3. Choose Add VPN Configuration.
  4. Select Type.
  5. Choose any protocol between OpenVPN, IKEv2, and IPsec.
  6. Save your settings and try to connect again.

Private Internet Access not working with Netflix

VPNs do not work with Netflix when the service banned your IP address. This is likely to happen if Netflix detects that you are using a VPN.

Private Internet Access has servers optimized for streaming. That means that they are very difficult to detect and offer high-speed rates.

We recommend you switch to a different server. For Netflix, Private Internet Access offers the following streaming-optimized server locations:

  • Italy (IT streaming optimized)
  • UK London Streaming
  • US (Us East Streaming Optimized and US West Streaming Optimized
  • Japan (JP streaming optimized)
  • Denmark (DK streaming optimized)
  • Germany (Germany)
  • Sweeden (SE Streaming optimized).

The DNS server that you are using may also have been blocked. In this case, we recommend you check solution 4 in this guide to change the DNS configuration.

Private Internet Access not working with BBC iPlayer

BBC iPlayer is only for UK residents. If you want to use the streaming service, you will have to connect to a UK-based VPN connection.

Private Internet Access does have Streaming Optimized servers that work with BBC iPlayer under the UK London Streaming category.

Connect to a server location from that category and you will be able to enjoy BBC iPlayer without getting detected and blocked.

If the service has blocked your IP, switch up to a different server. You can also change the DNS settings using the instructions in solution 4.

Private Internet Access not working with Amazon Prime

If you cannot use Amazon Prime with Private Internet Access you may have been blocked. The platform does not allow VPN usage and blocks the IP of users that are detected.

To regain access, you should try to reconnect to a different server. To make sure you will not be blocked in the future, we recommend you pick a streaming optimized server.

PIA has a streaming-optimized server for the following Amazon Prime locations:

  • Amazon Prime US (US East Streaming Optimized and US West Streaming Optimized
  • Amazon Prime JP (JP Streaming Optimized)
  • Amazon Prime DK (Denmark: DK Streaming Optimized)

Private Internet Access not working on Firestick

Here’s what to do if Private Internet Access isn’t working on Firestick.

Change VPN tunneling protocol

The choice of VPN tunneling protocol can cause connection issues with your FireStick. Consider changing it on PIA using the guide below:

  1. Launch Private Internet Access on your FireStick.
  2. Open Settings and locate Protocols. 
  3. Switch between OpenVPN and WireGuard.
  4. Reboot your FireStick and try to connect.   

You can also change data encryption from 128bit to 256bit under OpenVPN. The move strengthens the security of the connection, improving traffic flow.

Clear the app cache

Clearing app cache can help fix corrupt data that’s causing PIA to fail. Here’s how to do it on your FireStick:

  1. Select Settings from your FireStick’s home screen.
  2. Pick Applications from the list of available options.
  3. Scroll down and choose Manage Installed Applications.
  4. Navigate through the list of apps and select Private Internet Access.
  5. Click on Cache and choose Clear Cache from the window that shows up.
  6. Reconnect PIA and try accessing the web from your FireStick.

Take note that this workaround resets the app completely. It clears login details, customizations, configurations, etc.

Reboot your router and FireStick

Consider rebooting your router if PIA VPN is not working on FireStick. Just follow the steps below.

  1. Press the power button on your router until it powers off.
  2. Wait for about a minute and power the router.
  3. Alternatively, unplug the router from the power source for about a minute. 
  4. Reconnect the router to the power source and turn it on. 
  5. Test the quality of your internet using tools like Speedtest and Fast.

This option clears any errors that might be breaking your VPN connection. Alternatively, use the reset button to restore the router back to factory settings.

Reinstall Private Internet Access

Do the following to reinstall PIA on your Firestick:

  1. Open Settings on Amazon Firestick.
  2. Select Applications.
  3. Select Manage Installed Applications.fix privae internet access not working
  4. Select Private Internet Access and then select Uninstall.
  5. Follow the prompts and finish the installation.

Now, freshly reinstall the PIA app:

  1. Open FireStick and select the Find button on the TV’s home screen.
  2. Select Search and type Private Internet Access.
  3. Find PIA in the results list and select Download.fix priavet internet access
  4. Follow the installation prompts and re-enter your credentials.

Private Internet Access is one of the best VPNs that are compatible with FireStick. It has a dedicated application.

If Private Internet Access does no longer work on FireStick or displays frequent errors, there may be a problem with the application. The quickest way to reset your app and make sure all files are intact is to reinstall it.

Private Internet Access not working with Google

Sometimes, Google may stop working when you connect to a VPN because they detect suspicious activity.

  1. Open Control Panel.
  2. Go to Network and Internet Settings.pia not working
  3. Select Network and Sharing Center.pia not working
  4. Select Change Adapter Settings.pia not working
  5. Go to your Private Internet Access adapter and right-click on it. Select Properties.pia not working
  6. Find Protocol Version 6 and make sure to uncheck the box.pia not working
  7. Click OK.
  8. Reboot your PC.

Google tracks your traffic data and if they detect a VPN connection they may block it for security reasons.

If you encounter this problem with Private Internet Access, we suggest you check your connection. Disconnect from the VPN and make sure your Internet connection is up.

The issue may also be caused by a protocol mismatch in Windows 10 and 11. Some PCs have their default protocols set to IPv6 which is not supported by PIA.

VPN issues can also be caused by outdated or corrupt TAP drivers in Windows 10/11. In this case, you will have to reinstall them.

  1. Type device in the Taskbar and open the Device Manager.
  2. Find the Network Adapter section and expand it.pia not working
  3. Right-click on the Private Internet Access adapter and select Uninstall device.
  4. Reboot your PC. The driver will automatically reinstall.

Another thing you can do is to pick a different server location. You can also take a look at your DNS settings. Use solution number 4 for guidance.

Private Internet Access stuck on loading – Fix

Private Internet Access can get stuck on loading due to several reasons. Some include poor internet connectivity, app misconfigurations, system errors, and more.  

Here’s what to do to fix this issue:

  • Force close and relaunch the application. 
  • Reboot your internet router and test the internet connection.
  • Update the application to a newer version.
  • Uninstall and reinstall the application afresh.

Contact PIA’s customer support if the issue persists. They will troubleshoot the issue further and recommend workarounds.


To recap, if Private Internet Access is not working on your devices, the first step is to check your application. Make sure it is up to date or try to reinstall it.

Furthermore, you can change connection preferences like VPN protocol, encryption mode, and small packets. You should also disable any faulty proxy servers you might have set up in PIA and try switching to custom DNS servers.

Changing DNS configuration can also help unblock streaming platforms. Switching to a different server that is streaming optimized should help as well.

And, if you’re interested in getting your torrenting client to work with PIA, make sure to enable the native port forwarding option.

Did these solutions work for you? Let us know in the comment section below.

More about the topics: Private Internet Access