Tivimate IPTV Player Not Working: 5 Tested Fixes To Make It Work Again

Actionable steps for any TiviMate problem you may have

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TiviMate not working? Stick around for fixes.

If the Tivimate IPTV app not working for you all of a sudden, there are many potential causes, as you will learn below. Luckily, it’s relatively easy to fix with the correct instructions.

I used the Tivimate app a few times before, and it worked perfectly, but for users like you who use it often, it can be frustrating to have the Tivimate player not working or simply channels not loading.

So, I decided to create this simple step-by-step guideline to continue streaming. We’ll also explain why this problem occurs in the first place.

Let’s get down to business.

Why is TiviMate not working?

Several reasons can cause this player app to malfunction. They are: 

  • Wi-Fi connection issues
  • ISP blocking IPTV services
  • Choosing a geo-blocked VPN server
  • Router blocking IPTV URL
  • Storage problems
  • Device setup 
  • VPN incompatibility.

Additionally, if TiviMate is restricted in your region, you won’t be able to access the video player. You’ll get an error message instead.

Furthermore, many users complained about the service not working after certain updates. In that case, you should check that you have the latest version installed. 

How do you get TiviMate to work?

So, now that you know all about the causes, it’s time to get to work. Here’s how to fix TiviMate not working in a few steps:

1. Restart the TiviMate app

A restart will get rid of bugs and unnecessary temp data that accumulate over time. We also recommend you do the same on the device you’re using.

Here’s a quick rundown:

  1. Close the TiviMate app.
  2. Restart your device.
  3. Connect to the Internet.
  4. Open the player app again.

2. Use a VPN

If TiviMate is restricted in your region, the best way to regain access to it is via VPN. You should use a reliable provider that offers thousands of strong and fast servers.

We recommend Private Internet Access. It has over 30,000 servers across 84 countries. That way, you’ll have plenty of options to choose from.

Here’s how to use it:

  1. Get a PIA VPN subscription and download the app. Log in with your credentials.
  2. Click the server button to access the list of available global servers.Select Unrestricted Server for TiviMate
  3. Select a Server.
    Choosing a server
  4. Connect and then open the TiviMate app.

Private Internet Access

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3. Clear Data and Cache

Another possible cause of TiviMate not working could be storage capacity. After all, the service requires considerable space to store data and cache.

In that case, you should:

  1. Open the Settings panel.
  2. Select Apps.
  3. Scroll down to TiviMate.
  4. Select it.
  5. Tap the Clear cache option.

4. Check WiFi Connection

This might surprise you, but your WiFi configuration might be to blame. It can block streaming platforms from working.

So, you should check your WiFi setup or connect to another network to be certain.

If you’re on a PC, we recommend using an Ethernet cable to see if the issue persists. Also, try accessing other apps and contact your ISP.

5. Update TiViMate

Finally, you’re maybe using an outdated app that’s buggy. If that’s the case, you should get the latest version of the app.

Here’s how:

  1. Open the Google Play store.
  2. Click on the profile icon.
  3. Select Manage apps.
  4. Go to Apps with an update available.
  5. See if TiviMate is on the list and select Update.

Tivimate errors

You’ll also likely encounter error codes 521, 456, 458, 511 and 500. Let’s take a closer look at what they are and how to resolve them.

TiviMate Error code 521

Error 521 prevents the service from connecting to the streaming servers. This can occur due to several reasons, including: 

  • Server unavailability — They could be offline or undergoing maintenance.
  • Unexpected server malfunctions cause them to refuse incoming connection requests.
  • The VPN tunneling protocol you have chosen doesn’t provide adequate encryption.
  • Your subscription is expired. 
  • Your TiviMate app is misconfigured.

However, you can do the following to fix it: 

  • Double-check if you have an active subscription.
  • Confirm your internet is working properly. Do a speed test if necessary.
  • Check TiviMate’s service status for any network issues.
  • Switch VPN tunneling options to the fastest and most secure protocols, like WireGuard, OpenVPN, and  IKEv2.
  • Uninstall and then install the app again.  

If all else fails, reach out to your IPTV provider.

TiviMate Error code 500

Error 500 refers to an unexpected server issue that stops TiviMate from working. It prevents streaming for some or all channels.

Potential causes include: 

  • Server reconfiguration by your IPTV provider
  • Sudden failure of streaming servers 
  • Services might be offline
  • Network challenges in establishing a connection
  • Cache build-up.

You can use these tips to fix error code 500: 

  • Clear the cache and restart the app.
  • Reconfigure the IPTV settings.
  • Check your internet connection status.

TiviMate Error code 458

TiviMate error code 458 occurs due to HTTP issues, which happens when a long transaction is interrupted. It means the server is stops sending data.

Potential causes include:

  • Long transaction attempt: a transaction takes too long, and the server cuts it off
  • Bugs within TiviMate’s server

You can use these tips to fix error code 458:

  • Restart the TiviMate app.
  • Clear data and cached files.
  • Update the TiviMate app.
  • Restart your router.

TiviMate Error Code 456

TiviMate error code 456 usually signals an issue related to network connectivity or server communication.

Possible causes:

  • Unstable or slow internet
  • TiviMate server problems

You can use these tips to fix error code 456:

  • Switch from WiFi to Ethernet for better stability.
  • Restart the TiviMate app and your device.
  • Update the app.
  • Check if TiviMate is down (if it is, you’ll just have to wait).

TiviMate error code 511

Error code 511 is a network authorization error – it signals there might be something wrong with your account status, login credentials, or subscription.

Possible causes:

  • Your subscription didn’t renew
  • Trouble with your internet connection
  • TiviMate server-side issues
  • Trouble with logging in or permissions
  • App or device configuration errors

You can use these tips to fix error code 511:

  • Restart the TiviMate app.
  • Use a VPN for network authorization issues, as it can bypass restrictions and improve connectivity.
  • Clear app data and cache.
  • Check your WiFi stability.
  • Update TiviMate.


TiviMate not working is mostly caused by problems with your network. Still, there are other things that can have an impact on the app.

So, make sure you always keep it up to date and free up enough memory space. Alternatively, a trustworthy TiViMate VPN will help you if you’re troubled by geo-restrictions.

Follow our instructions and you’ll be watching your favorite TV shows again in no time!

20 thoughts on “Tivimate IPTV Player Not Working: 5 Tested Fixes To Make It Work Again

    1. Hi Damian,

      If TiviMate is restricted in your region, the cccambox subscription won’t bypass that. Did you try with a VPN?


  1. I tried to run my IPTV service with tv mate, logged in no problem, I see all available channels, but none will play, it just keeps loading. works no problem with smarters player. Itried with and without vpn, made no difference. any suggestions?

  2. I use TIVIMate premium on an Android 10.0 4Gb RAM and 64GB memory. Every 2-3 days, all channels, movies, series go blank or buffering.

    I have tried different solutions and settings but the only fix is to reboot the Android box.

    I installed my IPTV provider on OTT, Smarters and another and works fine so its not the IPTV provider or my box.

    Any ideas because out of all plateforms, TIVIMate is the one I prefer using.

    1. Hi Eric,

      Just to make this clear. Does it start buffering on your TV or another device?
      And secondly – after rebooting, it’s working fine for a few days, correct?

  3. Hi,

    I purchased the premium service and installed in mi firestick, everything was perfect until today (i didn´t change nothing on the settings). Series and movies are ok, but tv services are not running.
    I´ve tried to remove cache, delete data, uninstalling app, restarting app, device and router, etc… Nothing works.
    I don´t use vpn, but until today I had no problems.

    Any solution suggested?

    1. Hi Ben,

      Since you’ve tried all the other fixes, maybe you should consider getting a VPN, because these TV services can be blocked in your location.

      Let me know if this helps!

  4. Until about four days ago I could perfectly receive all Dutch channels via Tvmate via a Mediabox Meverick Android TV. Unfortunately I now get an error code 405 . the strange thing is that I still receive all other TV broadcasts from other European countries perfectly. Only the Netherlands no longer works. I’m in Durban and a friend in Capetown has exactly the same problem. Does anyone know a solution?

  5. Paid for premium to get movies and tv shows. It worked the first day and now says “failed to get data from servers”

  6. Keep getting error code 509
    Provider never seems to be able to give answers. I have a download speed of 242mbps. Very frustrating. I’ve tried clearing cache. Updating systems/apps and resetting. No joy. Any advice? Close to deleting app and canceling with the Provider at this point.

    1. Hi Isa,

      Error code 509 is usually appearing because your ISP’s network can’t handle the number of simultaneous connections.

      Does this happen only on TiviMate or you are experiencing issues with other online activities as well?

  7. I cannot get catch-up on BBC 1 SD channels. This always worked until a couple of days ago. I am using Tivimate subscription. How do I resolve this please. All other SD channels work fine.
    Thank u in advance, Teddy

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