VPN Not Working On Jio? Here's The Fix

Get your online freedom back using these easy fixes!

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As a JIO user, you may already be used to receiving error messages like This site can’t be reached when trying to access certain websites, even when using a VPN.

JIO began banning websites and restricting VPNs in 2019 to comply with the Indian Internet censorship regulations. Consequently, social media platforms like TikTok, games like PUGB, and tons of websites are blocked.

VPN download pages and VPN services themselves are also being affected and may no longer work with JIO. The ISP restricted official sites for VPNbook.com, hide.me, and megaproxy.com, just to name a few.

To bypass their block, you have to make sure JIO doesn’t detect your VPN in the first place and we found some solutions to help you achieve that.

Why is your VPN not working with JIO?

Your VPN is not working with Jio because of vulnerabilities that reveal your actual location or the fact that you use a VPN. The ISP tries to enforce Indian internet restrictions, so any mishaps like unsafe protocols, overcrowded servers, or outdated tap drivers, could make your VPN susceptible to Jio’s blocking.

This will make blocked sites and services unavailable to you, even if you are connected to a server from a country where they are available.

Don’t fret if your VPN fails to work while you are using JIO as we have provided easy-to-do options to allow you to browse without interruption.

What to do if your VPN is not working with JIO

Tackling underlying issues like driver problems or detectable VPN protocols will help you fix VPN issues on JIO SIM (for 5G users) as well as on your home Jio fiber internet.

Let’s get into what you should do.

1. Change protocol to OpenVPN

At the moment, the OpenVPN tunneling protocol still works for most Reliance JIO users. So if your VPN is not working check your protocol and switch to OpenVPN.

Time needed: 5 minutes.

  1. Launch your VPN and login if necessary.

  2. Go to your VPN’s settings menu. Most VPNs list it as Settings or Preferences, or just as a gear icon as shown below.

    nordvpn settings gear icon

  3. Find your Protocol settings.

    In NordVPN’s UI they’re listed under Connections. Other VPN apps such as Private Internet Access or Surfshark have it under a separate menu named Protocols.
    nordvpn connection settings

  4. Click on VPN protocol and pick OpenVPN(TCP or UDP).

    nordvpn openvpn protocols

  5. Go back and try to access as restricted website and see if it’s working.

    shein working with vpn

We used Shein in the example because it is one of the websites restricted by the Indian government and consequently banned for JIO users.

shein site error in india

All banned websites display a similar message. But as you can see in the guide above, after selecting the proper protocol, we were able to open the website just fine.

JIO blocked protocols to avoid

JIO users report that the service has blocked the GRE ports VPN service providers use. These ports are 500, 1701, and 4500 needed L2TP, and 1723 which is used by the PPTP protocols.

In certain cases, VPNs that use the IKE2v protocol do not work with JIO. We advise you to avoid connecting using these protocols.

Other reliable VPNs that have the OpenVPN protocol include ExpressVPN, Surfshark, Cyberghost, PrivateVPN, and IPVanish.

2. Use obfuscated servers

Sometimes a normal VPN server may not work, so you will have to explore other options. Obfuscated servers have extra layers of encryption so the fact that you are using a VPN cannot be detected.

We use NordVPN because it has well-secured and swift obfuscated servers. Follow the instructions below to connect to an obfuscated server:

  1. Launch your VPN.
  2. Go to your VPN’s in-app settings.
  3. Click on Connection > VPN protocol > OpenVPN(TCP or UDP). Obfuscated servers only work with these protocols.
  4. Click on the downward arrow at the bottom right of the connecting box. A menu will appear.
  5. Click on Specialty servers.
  6. Select Obfuscated servers. A dialog box will come up beside it.
  7. Choose any country of your choice and connect.
  8. Try browsing again to see if it works.

Obfuscated servers come in handy if you face a highly restricted online environment or your ISP picks up on your activity easily. NordVPN, Surfshark, and IPVanish are a few of the VPNs with obfuscated servers.

3. Reinstall TAP drivers

TAP drivers allow your VPN to establish a connection to their servers. If they are corrupt or not properly installed, your VPN won’t work.

Here’s how to reinstall them on PC:

  1. Search for Device Manager on your Taskbar search box.
  2. Expand the Network adapters.
  3. Right-click on TAP-Windows Adapter V9.
  4. Select Uninstall device. Click on Uninstall to confirm.
  5. Press down Windows + R together.
  6. On the box that will appear, type appwiz.cpl.
  7. Right-click on your VPN provider. Click on Uninstall.
  8. Restart your PC.

If you use a third-party VPN, Windows will detect the tap driver associated with it and automatically download it after you restart.

The process is slightly different if you have a native VPN or used the OpenVPN adapter.

4. Change your VPN provider

The last resort you should consider is switching to a better VPN. JIO’s detection mechanisms are highly advanced, that’s why using a highly rated VPN is essential, and a great option that works great is NordVPN.

Here’s how to use it:

  1. Sign up for NordVPN.
  2. Download and install the VPN on your device.
  3. Launch the app. Log in with your credentials.
  4. Choose a server. Browse!

We recommend NordVPN because it is super-fast and works well in unblocking websites blocked by the JIO network courtesy of its obfuscated servers.

NordVPN also has over 5000 servers in 59 countries.

It comes with military-grade encryption, a no-log policy, double VPN, obfuscated servers, and a 30-day money-back guarantee. NordVPN also supports advanced protocols like OpenVPN that work well with JIO.

Does JIO TV work with a VPN?

Yes. JIO TV works well with a VPN with great geo-unblocking abilities. All you need to do is subscribe to a VPN, log in with your credentials, and connect to an Indian server.

On JIO TV, you can stream popular TV series like The Witcher, Freaks and Geeks, Cheer, Locke and Key, and lots more.

The TV has interesting features like language selection and you can record to watch later.

Of course, we won’t let you go like that.

Best VPN for JIO TV

India’s internet censorship makes finding a VPN that works with JIO TV tricky. Luckily, below are some options, tried, tested and proven to work.

NordVPN

nordvpn user interface

NordVPN is a fast, reliable, and affordable VPN for streaming JIO TV hassle-free. Its network comprises 5,750 ultra-fast servers spread across 60 countries.

The vendor boasts some of the industry’s best download speeds averaging 7,000mbps. Even so, you get to enjoy unlimited bandwidth to watch shows without limits.

NordVPN also offers obfuscated servers that spoof your traffic. This makes your VPN usage undetectable, reducing the risk of getting blocked.

Your connection is secure, thanks to AES 256bit encryption. It hardens traffic to discourage intruders from eavesdropping on your activities.   

The pricing starts from $3.99/month, which includes a 30-day money-back guarantee. Moreover, you get support for six devices to protect your family and friends.

Find below a round up of the features:

Pros

  • Split tunneling
  • Private DNS
  • IP/DNS leak protection
  • Dark web monitor

Cons

  • No servers in India
  • Fewer torrent servers
  • Clucky app for Linux
  • Average customer support
 NordVPN

NordVPN

Protect your privacy and defeat JIO’s restrictions with this reliable VPN!
Check price Visit website

CyberGhost

cyberghost user interface

CyberGhost is a lightweight yet robust VPN for running day-to-day tasks. It’s feature-packed with dedicated apps for computers, phones, and smart TVs.

The service offers 9,600+ ultra-fast servers in over 91 countries. Moreover, it has 29 network nodes in India, perfect for streaming JIO TV. 

You also find NoSpy servers designed to hide your VPN traffic. So, you can bypass online censorship without fear of getting caught. 

Multiple privacy-friendly protocols like WireGuard, OpenVPN, and IKEv2 are present. Additionally, AES 256bit encryption safeguards your traffic against spying.

CyberGhost’s pricing plans start from $2.19/month. It comes with a 45-day money-back guarantee to test the service without limits.

Other details are as follows:

Pros

  • Free trial available
  • Strict no logs policy
  • Supports up to 7 devices
  • Kill switch

Cons

  • Occasional connection drops
  • Takes time to connect
  • Resource hog
  • Some servers are slow
CyberGhost

CyberGhost

Bypass restrictions and protect your JIO data with CyberGhost VPN!
Check price Visit website

Surfshark

surfshark india

Surfshark is another budget-friendly VPN for streaming JIO TV. It promises fast speeds, strong security, and a reliable browsing experience. 

The plans start from $2.39/month, which includes a 30-day refund window. Despite the low pricing, you get unmetered traffic and unlimited device connections.

A bypasser allows other apps to bypass the VPN while watching JIO TV. This is vital for mobile banking services that require direct internet connectivity.

IP/DNS leak protection prevents accidental exposure of your location. Furthermore, you can secure the connection using OpenVPN, IKEv2/IPsec, and WireGuard protocols.

Surfshark’s network includes 3,200+ servers in over 100 countries. They have a RAM-only architecture for maximizing user privacy. 

Below is a summary of the upsides and downsides.

Pros

  • Strict no-logs policy
  • 256bit network encryption
  • Anonymous servers
  • Network kill switch

Cons

  • Average customer service
  • No anonymous servers on iOS
  • Average torrent download speeds
  • Unreliable in China
Surfshark

Surfshark

Enjoy unrestricted connections at amazing speeds with Surfshark VPN!
Check price Visit website

ExpressVPN

ExpressVPN connected to India

If you need a JIO TV VPN with vast global coverage, ExpressVPN works wonders. The vendor has 3,000+ servers in over 160 cities across 94 countries.

It employs 256-bit encryption to safeguard your traffic against online intruders. Additionally, you can switch to ChaCha20, that’s faster and doesn’t slack on security. 

Protocols like OpenVPN and IKEv2 are available to connect to the web securely. ExpressVPN also offers Lightway, its in-house alternative optimized for speed and reliability. 

A threat manager enhances privacy by blocking apps from engaging with trackers. Furthermore, the provider’s strict no-logs policy discourages it from collecting user data.

The starting price of $6.67/month is a bit on the higher side. Still there’s a 30-day money-back guarantee to test the service with confidence. 

Other details are as follows:

Pros 

  • Fast server connection
  • 24/7 live chat support
  • Stable and secure
  • Lightweight app

Cons

  • A bit expensive
  • Supports only five devices
  • Blocks the internet sometimes
  • Virtual servers in India  
ExpressVPN

ExpressVPN

Make the most of your JIO experience with this reliable and speedy VPN!
Check price Visit website

Private Internet Access

PIA connected to India

Private Internet Access (PIA) is a low-cost VPN that’s simple, secure, and reliable. It’s among the few providers around offering unlimited device connections.

The service is feature-packed despite being dirt cheap. To start with, an aggressive ad-blocker stops annoying online ads during browsing.

PIA also blocks malicious trackers and harmful websites on the internet. It wades off intruders to ensure you enjoy a safe web experience. 

The provider has about 30,000 servers spread across 80+ countries. A majority are speed-optimized for streaming and heavy torrenting. It’s an ideal VPN for JIO as it has several servers in India as well.

Pricing starts from $2.03/month and includes three months free on the three-year plan. A 30-day unconditional refund policy crowns it for your peace of mind.

The rest include:

Pros

  • Simple user interface
  • Fast server connection
  • Supports OpenVPN and WireGuard
  • 128-bit/256-bit encryption

Cons

  • Average downlink speeds
  • Two VPN protocols only
  • Unreliable in China
  • High renewal prices
Private Internet Access

Private Internet Access

Get PIA for censorship-free browsing and incredible privacy of data!
Check price Visit website

Summary

Because of Indian regulations, JIO has to block access to many websites. It also attempts to restrict services that try to circumvent these blocks, including VPNs

Following the above-mentioned suggestions, you’ll be able to make JIO work with your VPN and browse the web freely without being monitored.