7 Foolproof Hacks to Fix Kaspersky VPN Not Working

  • Kaspersky Secure Connection is a VPN service offered by the Russian multinational cybersecurity and antivirus software firm Kaspersky Lab
  • First off, take into account that the service is not available in certain countries since they have regulations that apply to the use of VPNs
  • On the other hand, there is information that some users cannot use the service for other reasons, so if you're one of them, you came to the right place
  • From restarting the client and resetting browser settings to checking your internet connection and proxy settings, etc., this guide will help you accordingly

Kaspersky VPN Secure Connection is a Russian-based VPN service that establishes a secure connection, prevents your online activity from being tracked, hides your IP address and location, and transfers your data over a secure VPN tunnel.

It also checks the status of the wireless network, prompts you to turn on a secure connection if the network is not secure, and recommends for which websites and apps a secure connection should be used.

The service is not available in the following countries: Belarus, Oman, Pakistan, Qatar, Iran, Saudi Arabia, and China because they impose legal limitations on the use of VPNs.

Many users have reported issues with Kaspersky VPN Secure Connection, ranging from various connection errors to a complete lack of functionality. As such, we’re here to help and hope the following solutions will be of great use to you.

Why is Kaspersky VPN not working

➡️ Browsing on a local website: if you use Kaspersky VPN to open a local website, you may face geo-blocks if on an international server, try connecting to a server from your own country instead

➡️ Copyright laws: media services, video-on-demand sites, TV broadcasters, and other similar platforms that offer licensed content block access from any location outside the regions they have broadcasting rights for

➡️ Conflicting Internet configuration: it’s possible that your Internet setup doesn’t support VPN or some aspects of the Kaspersky VPN service, in which case you’ll have to tweak your settings a little bit

➡️ Browser data problems: most websites store information about you based on your IP, if you suddenly connect from a VPN and appear to browse from a whole different location, they may block access for security reasons

➡️ Kaspersky products are undergoing maintenance: if you get the message Kaspersky VPN connection is temporarily unavailable, then the app is being updated or under maintenance, wait a little bit or contact customer support

This VPN client is available for multiple platforms. If you just installed it and wonder why Kaspersky is not working on my device, make sure to take a look at the following possible reasons:

🔵 Kaspersky VPN not working on Windows 11

  • Outdated Kaspersky apps: Kaspersky VPN is compatible with Windows 11, but make sure to use the latest version
  • Incompatible build: only 64-bit Windows 11 versions work with Kaspersky VPN
  • Windows 11 subsystems for Linux are not compatible with Kaspersky VPN

🔵 Kaspersky VPN not working on Mac

  • The Killswitch feature is interfering: if you use Kaspersky Security Cloud or Kaspersky Internet Security, the VPN can only establish a secure connection if you disable the killswitch feature
  • Kaspersky VPN is incompatible with IPv6 protocols: if you can change it to IPv5 or IPv4
  • Outdated Kaspersky VPN app: check for the latest version for macOS

🔵 Kaseprsky VPN not working on iPhone

  • Your mobile data provider doesn’t support VPNs: check your policies and see if you can actually use a VPN
  • The iOS device is not connected to the Internet: check your data plan or WiFi connection and make sure it’s up and running
  • Conflicting proxy server settings: disable the proxy server or change your settings to default

How do I fix Kaspersky Secure Connection issues?

1. Restart the application

  1. Right-click on the Kaspersky VPN Secure connection icon in the notification area. If the application icon is hidden from the notification area, click the Show hidden icons first.
  2. Select Exit from the Shortcut menu.Windows 10 shows how to exit Kaspersky VPN from the systray
  3. Reopen Kaspersky VPN Secure Connection
  4. If restarting the application fails to work, restart your computer.

If Kaspersky VPN failed to connect, a quick fix is to try to restart the app. It will give it a chance to reconfigure and can get you back on you secure VPN connection, especially if you have been connected for a long time.

2. Check your Internet Connection

Make sure your Internet connection is well-established by doing the following:

➡️ Restart your router and/or modem

➡️ Use the LAN connection instead of Wi-Fi

➡️ Flush your DNS and Reset Winsock

➡️ Make sure all network drivers are properly installed and configured

➡️ Check router ports

➡️ Reset the router to factory settings

➡️ Check the Internet connection and whether the network you are connected to requires authentication

If Kaspersky VPN just won’t connect, it’s important to verify your Internet. While it’s possible they have internal issues with the app or servers, it’s also possible you have network problems that affect your VPN.

3. Try another VPN software

If the problem persists, and the Kaspersky VPN failed to connect time and time again, consider switching to a different VPN provider.

It is possible that the Kaspersky VPN does not provide enough servers for your specific configuration. We recommend NordVPN. It is a leading VPN, with great global coverage, namely 5 000+ servers in over 80 countries.

This VPN can be used on multiple devices, as it is compatible with all major operating systems, both desktop, and mobile. On top of that, one subscription allows you to use the service on up to 6 devices.

The software has a transparent privacy policy. It does not log any user activity and prevents any type of data breach with the secure kill switch feature which ensures protection even if your connection drops.

If you want to learn more about how it works and what technologies it uses to protect your data, check our in-depth analysis of NordVPN’s anti-tracking features.

NordVPN also includes advanced split tunneling, unlimited bandwidth, server obfuscation, and more. It will allow you to safely surpass any restrictions while keeping your data safe.

NordVPN is subscription-based. It is among the more budget-friendly VPNs with low one-month prices. Plus, it includes a 30-day money-back guarantee in case you are not satisfied with the services provided.

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4. Reset Browser Settings

Microsoft Edge

  1. Go to the menu and click on SettingsMicrosoft Edge shows the menu Settings button
  2. Select Reset SettingsMicrosoft Edge shows Reset settings to default values option
  3. Click on Restore settings to their default valuesMicrosoft Edge shows the Reset settings confirmation button
  4. Click Reset

Mozilla Firefox

  1. Click the menu icon, then click on HelpMozilla Firefox shows the menu Help button
  2. Click Troubleshooting InformationMozille Firefox shows the Troubleshooting button
  3. Click on Refresh FirefoxMozilla Firefox show Troubleshooting Information
  4. ConfirmMozilla Firefox shows Refresh option
  5. Click Finish

Google Chrome

  1. Open the menu and click on SettingsGoogle Chrome shows the menu Settings button
  2. Under Advanced, click on Reset and clean upGoogle Chrome shows Advanced option
  3. Click on Restore settings to their original defaultsGoogle Chrome shows the Reset settings window
  4. Click Reset settings

4. Check proxy settings

Since Kaspersky Secure Connection does not allow connections via a proxy server, you should disable it by following the steps below.

For Mozilla Firefox

  1. Go to the menu, then click on OptionsMozilla Firefox shows the menu Options button
  2. Under General got to Network Settings and click on SettingsMozilla Firefox shows Network settings
  3. Select No proxy and click OkMozilla Firefox shows disable proxy option

For Microsoft Edge, Google Chrome and other browsers

  1. Click on Start, then click on SettingsWindows shows the start menu Settings button
  2. In the Settings window click on Network & InternetWindows show the Settings window
  3. In the left pane click on Proxy
  4. Under Automatic proxy setup, turn off Automatically detect settings optionWindows shows the Proxy setup window
  5. Under Manual proxy setup, disable Use a proxy server option
  6. Close the Settings window and restart your PC

5. Check whether the website you’re accessing allows VPN connections

Map shows countries with VPN restrictions

Due to various reasons (e.g. different prices for different regions), website owners make their content available only from some specific countries. Therefore, you should:

  1. Check the website or service’s policies concerning any limitations or ask the owners about them.
  2. In case the website or service blocks the access via VPN, disable VPN to access that website.

6. Make sure Kaspersky Secure Connection is not already installed on your system

If, by any chance, you get the message Kaspersky Secure Connection is already installed, it is because the application is already installed on your computer.

Run the application as follows:

  1. Press Windows key + E on the keyboard
  2. Go to the following folders:
    • C:\Program Files\Kaspersky Lab\Kaspersky VPN Secure Connection for 32-bit operating systems
    • C:\Program Files (x86)\Kaspersky Lab\Kaspersky VPN Secure Connection for 64-bit operating systems
  3. Open the Kaspersky folder and run the ksdeui.exe fileWindows explorer shows how to access the ksdeui.exe process

What to do if Kaspersky VPN blocks Internet connection?

The most common reason why your Kaspersky VPN or any other VPN stops your Internet connection is a faulty DNS configuration.

You will have to reconfigure your DNS and try again. If you need help, check our in-depth guide with several options on how to correctly configure your DNS.

It’s also possible you are connected to a bad VPN server. Try switching automatically or pick another server location yourself.

Your VPN protocol can also be conflicting with your Internet connection. Most VPNs let you pick from multiple protocols, but have on configured by default. 
Some ISPs block certain protocols. The UDP protocol is completely banned in some countries.

Check what protocol you are on and switch it up and see if it works. The most secure protocols are IKEv2, OpenVPN, and L2TP.

Conclusion

If you cannot access a certain website or web service by using a VPN after following the recommendations above, we recommend contacting Kaspersky Technical Support. In case they can’t help you, you can contact your Internet Service Provider to find out about their policies regarding VPN connections.

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