FIX: Kaspersky VPN not working (6 foolproof hacks)

  • Kaspersky Secure Connection is a VPN service offered by the Russian multinational cybersecurity and antivirus software firm Kaspersky Lab
  • First off, take into account that the service is not available in certain countries since they have regulations that apply to the use of VPNs
  • On the other hand, there is information that some users cannot use the service for other reasons, so if you're one of them, you came to the right place
  • From restarting the client and resetting browser settings to checking your internet connection and proxy settings, etc., this guide will help you accordingly

Kaspersky VPN Secure Connection is a Russian-based VPN service which establishes a secure connection, prevents your online activity from being tracked, hides your IP address and location, and transfers your data over a secure VPN tunnel.

It also checks the status of the wireless network, prompts you to turn on secure connection if the network is not secure and recommends for which websites and apps a secure connection should be used.

The service is not available in the following countries: Belarus, Oman, Pakistan, Qatar, Iran, Saudi Arabia, and China because they impose legal limitations on the use of VPNs.

Many users have reported issues with Kaspersky VPN Secure Connection, ranging from various connection errors to complete lack of functionality. As such, we’re here to help and hope the following solutions will be of great use to you.

How do I fix Kaspersky Secure Connection issues?

1. Restart the application

  1. Right-click on the Kaspersky VPN Secure connection icon in the notification area. If the application icon is hidden from the notification area, click the Show hidden icons first.
  2. Select Exit from the Shortcut menu.Windows 10 shows how to exit Kaspersky VPN from the systray
  3. Reopen Kaspersky VPN Secure Connection
  4. If restarting the application fails to work, restart your computer.

2. Reset Browser Settings

Microsoft Edge

  1. Go to the menu and click on SettingsMicrosoft Edge shows the menu Settings button
  2. Click on Reset SettingsMicrosoft Edge shows Reset settings to default values option
  3. Click on Restore settings to their default valuesMicrosoft Edge shows the Reset settings confirmation button
  4. Click Reset

Mozilla Firefox

  1. Click the menu icon, then click on HelpMozilla Firefox shows the menu Help button
  2. Click Troubleshooting InformationMozille Firefox shows the Troubleshooting button
  3. Click on Refresh FirefoxMozilla Firefox show Troubleshooting Information
  4. ConfirmMozilla Firefox shows Refresh option
  5. Click Finish

Google Chrome

  1. Open the menu and click on SettingsGoogle Chrome shows the menu Settings button
  2. Under Advanced, click on Reset and clean upGoogle Chrome shows Advanced option
  3. Click on Restore settings to their original defaultsGoogle Chrome shows the Reset settings window
  4. Click Reset settings

3. Check your Internet Connection

Make sure your Internet connection is well-established by doing the following:

  • Restart your router and/or modem
  • Use the LAN connection instead of Wi-Fi
  • Flush your DNS and reset Winsock
  • Make sure all networks drivers are properly installed and configured
  • Check router ports
  • Reset the router to factory settings
  • Check the Internet connection and whether the network you are connected to requires authentication

4. Check proxy settings

Since Kaspersky Secure Connection does not allow connections via a proxy server, you should disable it by following the steps below.

For Mozilla Firefox

  1. Go to the menu, then click on OptionsMozilla Firefox shows the menu Options button
  2. Under General got to Network Settings and click on SettingsMozilla Firefox shows Network settings
  3. Select No proxy and click OkMozilla Firefox shows disable proxy option

For Microsoft Edge, Google Chrome and other browsers

  1. Click on Start, then click on SettingsWindows shows the start menu Settings button
  2. In the Settings window click on Network & InternetWindows show the Settings window
  3. In the left pane click on Proxy
  4. Under Automatic proxy setup, turn off Automatically detect settings optionWindows shows the Proxy setup window
  5. Under Manual proxy setup, disable Use a proxy server option
  6. Close the Settings window and restart your PC

5. Check whether the website you’re accessing allows VPN connections

Map shows countries with VPN restrictions

Due to various reasons (e.g. different prices for different regions), website owners make their content available only from some specific countries. Therefore, you should:

  1. Check the website or service’s policies concerning any limitations or ask the owners about them.
  2. In case the website or service blocks the access via VPN, disable VPN to access that website.

6. Make sure Kaspersky Secure Connection is not already installed on your system

If, by any chance, you get the message Kaspersky Secure Connection is already installed, it is because the application is already installed on your computer.

Run the application as follows:

  1. Press Windows key + E on the keyboard
  2. Go to the following folders:
    • C:\Program Files\Kaspersky Lab\Kaspersky VPN Secure Connection for 32-bit operating systems
    • C:\Program Files (x86)\Kaspersky Lab\Kaspersky VPN Secure Connection for 64-bit operating systems
  3. Open the Kaspersky folder and run the ksdeui.exe fileWindows explorer shows how to access the ksdeui.exe process

Why is Kaspersky VPN not working on my device?

Some websites and web services deny access when you try to connect to them through a VPN. This can happen for various reasons, as described below.

  • Some website owners want the licensed content they publish to only be available to a certain country, since there are different offers and prices for different countries.
  • Others want the website to only be visited from a certain region. For example, a lottery is drawn only for a certain country, so access from other regions is forbidden.
  • For legal reasons, some web services are only available in a particular region (e.g. some media services providers or news broadcasters). These services resist anonymizers and are not available when you use a VPN (or another anonymizer) to reach them.
  • These web services not only determine the location of the client, but also determine if the client uses an anonymizer. If an attempt to access the web service via an anonymizer is detected, access to the web service is blocked.

Conclusion

If you cannot access a certain website or web service by using a VPN after following the recommendations from above, we recommend contacting Kaspersky Technical Support. In case they can’t help you, you can contact your Internet Service Provider to find about their policies regarding VPN connections.