Kaspersky VPN Secure Connection is a Russian-based VPN service which establishes a secure connection, prevents your online activity from being tracked, hides your IP address and location, and transfers your data over a secure VPN tunnel.
It also checks the status of the wireless network, prompts you to turn on secure connection if the network is not secure and recommends for which websites and apps a secure connection should be used.
The service is not available in the following countries: Belarus, Oman, Pakistan, Qatar, Iran, Saudi Arabia, and China because they impose legal limitations on the use of VPNs.
Many users have reported issues with Kaspersky VPN Secure Connection, ranging from various connection errors to complete lack of functionality. As such, we’re here to help and hope the following solutions will be of great use to you.
How do I fix Kaspersky Secure Connection issues?
1. Restart the application
- Right-click on the Kaspersky VPN Secure connection icon in the notification area. If the application icon is hidden from the notification area, click the Show hidden icons first.
- Select Exit from the Shortcut menu.
- Reopen Kaspersky VPN Secure Connection
- If restarting the application fails to work, restart your computer.
2. Reset Browser Settings
- Go to the menu and click on Settings
- Click on Reset Settings
- Click on Restore settings to their default values
- Click Reset
- Click the menu icon, then click on Help
- Click Troubleshooting Information
- Click on Refresh Firefox
- Click Finish
- Open the menu and click on Settings
- Under Advanced, click on Reset and clean up
- Click on Restore settings to their original defaults
- Click Reset settings
3. Check your Internet Connection
Make sure your Internet connection is well-established by doing the following:
- Restart your router and/or modem
- Use the LAN connection instead of Wi-Fi
- Flush your DNS and reset Winsock
- Make sure all networks drivers are properly installed and configured
- Check router ports
- Reset the router to factory settings
- Check the Internet connection and whether the network you are connected to requires authentication
4. Check proxy settings
Since Kaspersky Secure Connection does not allow connections via a proxy server, you should disable it by following the steps below.
For Mozilla Firefox
- Go to the menu, then click on Options
- Under General got to Network Settings and click on Settings
- Select No proxy and click Ok
For Microsoft Edge, Google Chrome and other browsers
- Click on Start, then click on Settings
- In the Settings window click on Network & Internet
- In the left pane click on Proxy
- Under Automatic proxy setup, turn off Automatically detect settings option
- Under Manual proxy setup, disable Use a proxy server option
- Close the Settings window and restart your PC
5. Check whether the website you’re accessing allows VPN connections
Due to various reasons (e.g. different prices for different regions), website owners make their content available only from some specific countries. Therefore, you should:
- Check the website or service’s policies concerning any limitations or ask the owners about them.
- In case the website or service blocks the access via VPN, disable VPN to access that website.
6. Make sure Kaspersky Secure Connection is not already installed on your system
If, by any chance, you get the message Kaspersky Secure Connection is already installed, it is because the application is already installed on your computer.
Run the application as follows:
- Press Windows key + E on the keyboard
- Go to the following folders:
C:\Program Files\Kaspersky Lab\Kaspersky VPN Secure Connection for 32-bit operating systems
C:\Program Files (x86)\Kaspersky Lab\Kaspersky VPN Secure Connection for 64-bit operating systems
- Open the Kaspersky folder and run the ksdeui.exe file
Why is Kaspersky VPN not working on my device?
Some websites and web services deny access when you try to connect to them through a VPN. This can happen for various reasons, as described below.
- Some website owners want the licensed content they publish to only be available to a certain country, since there are different offers and prices for different countries.
- Others want the website to only be visited from a certain region. For example, a lottery is drawn only for a certain country, so access from other regions is forbidden.
- For legal reasons, some web services are only available in a particular region (e.g. some media services providers or news broadcasters). These services resist anonymizers and are not available when you use a VPN (or another anonymizer) to reach them.
- These web services not only determine the location of the client, but also determine if the client uses an anonymizer. If an attempt to access the web service via an anonymizer is detected, access to the web service is blocked.
If you cannot access a certain website or web service by using a VPN after following the recommendations from above, we recommend contacting Kaspersky Technical Support. In case they can’t help you, you can contact your Internet Service Provider to find about their policies regarding VPN connections.