If Smart View isn’t Working With your VPN You Need to Read This!

  • Many people report their VPN not working with Smart View, even though the connection is good.
  • It's a huge drawback, especially for those mirroring apps not supported by their TV.
  • We found what's causing this problem and have a few step-by-step methods to fix it!

Using a VPN with Smart View will ensure your connection is secure. Plus, you can unlock restricted content and bypass errors on Netflix, HBO Max, Hulu, and other streaming platforms.

However, some people have reported Smart View is not working when they connect to the Internet with VPN.

They get error messages such as Cannot connect to the provider The attempt to connect to a server failed Make sure the server is running at the specified URL. 

To help fix this, we’ve listed some solutions, such as using split tunneling and router configurations. Read on to learn more!

Why is Smart View not working with your VPN?

When Smart View is not working it displayed error messages or it suddenly disconnects, prompts you to reconnect to the Internet or suggests resetting your TV:

smart view not working
The most common reasons why this happens include:
  • The TV and the Smart View device are on different networks
  • Your connection is not fast enough for Smart View
  • The Smart View app is out of date

How to fix it?

1. Use split tunneling

Split tunneling lets you route specific apps or devices through the VPN connection while allowing the rest of your internet traffic to bypass the VPN.

Enabling it when using Smart View can help improve your connection speed on the app, as the VPN server will not have to route any other background apps.

Here’s how to use split tunneling:

  1. Open your VPN app.
  1. Go to settings.
nordvpn settings gear icon
  1. Select Split tunneling.
nordvpn split tunneling
  1. Turn on the split tunneling button.
nordvpn enable split tunneling
  1. Enable VPN for selected apps under Type and select Add Apps.
nordvpn split tunneling
  1. Select the Smart View app.
  1. Launch your Smart View application and connect to your TV.
  1. When the connection is active, you’ll have the Smart View logo showing up on your phone’s screen. What your phone displays will also appear on your TV’s screen.

We used NordVPN as an example since its split tunneling is easy to use and the client is very reliable and fast, ideal for streaming.

However, the feature is available in most modern VPN clients. So check if yours has it and enable it. Some other reputable clients that have split tunneling include:

SurfsharkCyberGhost
PureVPNPrivate Internet Access.
ExpressVPNAtlas VPN

2. Add VPN to your router

Being connected to 2 different networks could be the reason why the VPN is not working with SmartView. That can happen if your phone is connected to VPN and your TV is not.

It may also happen if you connect to two different VPN servers on each device.

If you install the VPN to your router, you’ll eliminate that possibility. 

  1. Open your web browser.

  2. Log in to the router’s web-based control panel.

    netgear router login

  3. Create a VPN profile on your router.

  4. Open a new tab and access your VPN’s official website and log in. Below we are using Cyber Ghost to give you a different option.

    cyberghost account

  5. Find the manual configuration section.

    cyberghost manual configuration

  6. Pick your preferred protocol and server location and download the VPN configuration files.

    vpn configuration files

  7. Open the file and add the corresponding information to your router’s VPN profile.

  8. Save your settings.

  9. Open your phone and reconnect to your Wi-Fi. Do the same thing for your Smart TV.

  10. Open Smart View and try to establish a new connection. If it’s working, your phone’s screen should appear on your TV.

    screencast hbomax with smart view

Keep in mind that the process is slightly different, depending on your VPN client and router model.

If you need more information, we have more in-depth guides on how you can install VPN on Huawei routers, TP Link routers, Netgear routers and Orbi routers.

Consider also checking your VPN’s manual configuration page. Many clients include handy information, including what router models they are compatible with.

3. Change your VPN

If Smartview is not working with VPN, your VPN’s servers may be weak and slow, resulting in network issues.

In this case, changing to a different VPN provider with a faster and more secure connection to streaming platforms may be helpful. We recommend CyberGhost.

  1. Subscribe to CyberGhost and download the app. They have a 7-day free trial for mobiles, so you can test it out with Smart View without paying a penny.
cyberghost download page
  1. Follow the instructions to install.
install cyberghost
  1. Log in with your credentials.
cyberghost login
  1. Use the Search bar to find an available server and select it to connect. In this case, we choose the US.
  1. Then try using your Smart View. At this point, it should work. We connected to Netflix this time and it worked perfectly.
smart view screen cast

The VPN has thousands of servers in 100+ countries. It’s easy to set up and has dedicated servers for streaming, so you’ll have a great time watching your favorite content without buffering.

It has dedicated apps for Smart TVs and Android mobile and supports 7 multiple simultaneous connections.

CyberGhost

CyberGhost

Get CyberGhost and enjoy a stable connection with hitch-free screen mirroring!
Free trial Visit website

Wrap Up

Error messages such as Cannot connect to the provider. The attempt to connect to a server failed. 

Make sure the server is running at the specified URL” this may result in Smart View not working with VPN indefinitely until it is resolved.

But by leveraging the split tunneling feature of your VPN, getting a travel router, or changing your VPN altogether, you can watch and mirror your favorite videos on your TV!

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