VPN services are bliss to many Internet users most especially when it comes to accessing blocked websites including Netflix among others.
However, some users claimed that their VPN is not working with apps like Netflix. We understand how annoying it can be, but do not worry!
We have come up with this troubleshooting guide for Windows users whose virtual private network doesn’t respond with Netflix.
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So, the solutions below are ideal for solving this problem, but before discovering them, let’s take a look at some of the most reasons why you can face today’s issue.
Why is my VPN not working on Netflix?
Sometimes the VPN may be hit by several factors you should definitely be aware of:
- Connection problems – Even if this seems like an obvious reason why your virtual private network won’t work, many users forget to think about it. So, it is better to first check if your connection is stable.
- Interrupting antivirus programs – The VPN might not also work on Netflix due to your over protective software. In this matter, you should temporarily disable any security software you have on PC.
- Incorrect proxy settings – Keep in mind that the proxy errors signify that an you’re not allowed to visit a specific website or URL, such as Netflix. Fortunately, we’ll show you how to correctly configure these settings.
- VPN related problems – You can run into several troubles while running a nonprofessional VPN. In order to get a complete and pleasant experience on Netflix, you should go for a premium option, and we’re going to recommend it later in this guide.
- Other issues – Of course, there are more other causes, among which we have to consider outdated OS, your browser’s cache and cookies, or faulty DNS settings.
Now, let’s see what you can do to solve each of the above causes.
What can I do if Netflix VPN is not working?
1. Restart your PC
- Look at the bottom-left corner of your Windows Taskbar, then right-click the Windows icon.
- Choose to Shut down or sign out, then to Restart your PC.
- Wait until the process is done, then check if your VPN works on Netflix.
Windows users reported that they were able to resolve their VPN problem simply by restarting their PC. This method is a quick fix that can possibly resolve your VPN connection, hence making it work with Netflix.
Alternatively, you can shut down your PC and wait for a few minutes before restarting it.
2. Check your Date and Time settings
- On the bottom-right corner of your Windows Taskbar, right-click on the Time&Date section.
- Choose to Adjust date/time.
- On the right side of the window, Turn Off the Set time automatically option.
- Now, under the Set the date and time manually, select the Change button.
- Enter the correct date and time, then click on Change.
- Reboot your PC, then the system time should be updated.
Some Netflix VPN errors are caused by the incorrect date and time settings on your PC. Check the date and time settings to ensure they are correct.
Disable automatic update of date and time using the Internet, and set the date/time parameters manually. If the clock still displays the wrong time, then check our guide to fixing Windows 10 clock.
However, if you still get the error after restarting your PC, you may proceed to the next step.
3. Verify your Internet connection
Sometimes limited/inactive Internet connection can prevent your VPN from working with Netflix. Hence, you need to test your Internet connection.
In order to do that, disconnect from the VPN service and try to access any website on your web browser.
If you are unable to access the Internet while disconnected from the VPN, then you may need to consider changing your Internet connection mode to either modem, broadband, or Wi-Fi connection.
4. Check your IP address
If VPN won’t work with Netflix, check your IP address for information such as your city or region (country) next to the location you selected in the VPN window.
You can use a web service such as IP location and WhatIsMyIPAddress to check your IP address location.
However, if you are not connected to the VPN server’s location, try connecting again. Alternatively, you may consider connecting to other VPN server locations and then accessing the Netflix service again.
5. Change your VPN provider
Due to its enormous popularity, Netflix is also fierce when it comes to blocking VPN users. You will need an equally aggressive VPN software as your trusted wingman on your quest to unblock Netflix libraries.
In fact, when it comes to fighting online censorship, Private Internet Access is really a pioneer. Cleverly bypassing any limitation from geo-restricted content to ISP throttling, PIA is the way to go for unblocking streaming.
Platforms like Netflix, HBO GO, Amazon Prime Video, and more are simply ripped from their secrets by pairing your device with this barriers-shattering VPN.
With lightning-fast download speeds, unlimited bandwidth, and over 3292 servers strategically placed across the globe, you will soon forget about slow connections, slow loading times, or buffering.
Instead, you will enjoy streaming, torrenting, and P2P sharing and an overall liberated web experience as it should have been in the first place.
Don’t think that speed and access to otherwise restricted content are all you get with PIA!
This world-leading VPN is equipped with secure VPN tunnels, best-in-class encryption, IP cloaking, and numerous other privacy-oriented features meant to keep your online activity free from tracking and to enhance your security.
Check out PIA’s key features:
- Over 3,000 server across the globe
- Unblocks popular streaming apps: Netflix, HBO GO, Amazon Prime Video
- Fast and secure
- Excellent for streaming, torrenting and P2P sharing
Private Internet AccessNo Netflix restriction is a match for barrier-shattering PIA VPN! Go on, give it a go, and binge a little!
6. Disable your security software
Some antivirus programs may block your VPN connection hindering you from accessing Netflix. Hence, you may need to temporarily disable your antivirus or firewall so as to be able to access Netflix.
Some antivirus programs have the Temporarily Disable Protection setting, while others do not.
If you have the option to reinstall the security software or program blocking the VPN connection, do it after the software has been installed so that it allows you to connect.
Hence, uninstall the virtual private network software followed by the security program blocking the connection, then install VPN software again, and then reinstall the security program on your PC.
Alternatively, you can also enable the VPN software in the Windows firewall. Here’s how to do this:
- Hit the Windows key, type Windows Firewall, then navigate to Allow a program through Windows Firewall.
- Click on Change Settings options.
- Now, choose to Allow another app…
- Select the program you want to add or click Browse to find the VPN software.
- Click on OK, then check if you can connect again and try to access Netflix.
However, if this does not work, proceed to the next step.
7. Run Windows Update
- Go to the Start, then type update in the search box.
- Navigate to the Check for updates option.
- In the Windows Update window, look in the right side.
- If any updates are available, choose to Install now.
- After the update is complete, restart your Windows PC.
Another way of fixing the VPN not working with Netflix problem is by updating your Windows Operating System to the latest version.
The latest Windows updates improve the system’s stability and fix various issues you may encounter most especially VPN-related. You can follow these steps to update any Windows OS:
8. Manually configure DNS settings
- Use the following keyboard shortcut: Windows + R.
- Type ncpa.cpl and click OK.
- In the Network connections window, find your usual connection, either LAN or Wireless network connection.
- Right-click the connection and select Properties.
- Double click Internet Protocol Version 4 (IPv4) or just Internet Protocol, then navigate to Properties.
- Select Use the following DNS server addresses.
- Type these Google DNS server addresses: Preferred DNS server – 22.214.171.124 and Alternate DNS server – 126.96.36.199.
- If Google DNS is blocked, try the following: Neustar DNS Advantage (188.8.131.52 and 184.108.40.206) and Level3 DNS (220.127.116.11 and 18.104.22.168) enter and press OK.
Manually configuring your computer with other DNS server addresses helps you access Netflix, and enjoy faster connection speeds.
Some computers may not automatically connect to the VPN DNS servers, hence you need to configure it with your VPN DNS servers’ IP addresses, manually. Here’s how to do it in Windows:
Also, make sure that your antivirus is not blocking your Internet. If that happens, here’s a guide to unblocking it.
9. Flush the DNS
- Hit the Windows key, then type cmd.
- Right-click on Command Prompt, then choose to Run as administrator.
- In the opened window, type the following command, then press on Enter:
- You should get a confirmation that says: Windows IP Configuration Successfully flushed the DNS Resolver Cache.
10. Clear the browser’s cache and cookies
10.1 Google Chrome
- Hit the Windows key, type Chrome, then click on the first result.
- Press simultaneously on the following keys to open the Clear browsing data window: Ctrl + Shift + Delete.
- In the Time range drop-down menu, select All time.
- Now, check the Cookies and other site data and Cached images and files options.
- Click on the Clear data button.
10.2 Mozilla Firefox
- Hit the Windows key, type Firefox, and navigate to the first result.
- Use the following keyboard shortcut to open the Clear recent history dialog box: Ctrl + Shift + Delete.
- Under the Time range to clear drop-down menu, select Everything.
- Make sure to check the Cache and Cookies boxes, then click on OK.
Another way of fixing the VPN won’t work with the Netflix problem is by flushing your DNS and clearing your web browser’s cache.
DNS entries from your Internet Service Provider may be wrong and probably utilized by Netflix to block your virtual private network from accessing their service. Hence, you need to flush your DNS and clear your web browser’s cache afterward.
Keep in mind that Ctrl + Shift + Delete can also be used to clear the cache on other web browsers such as Internet Explorer, Opera, Microsoft Edge, etc.
11. Manually configure Proxy Settings
- Hit the Windows key, then type proxy settings, and open the Change proxy settings option.
- In the right window pane, make sure that you have turned off the Automatically detect settings option.
- Now, under te Manual proxy settings, turn On the Use a proxy server.
- In the Address field, type the IP address, then in the Port field, type the port.
- Click on Save, then close the Settings window.
A proxy server is a server (a computer system or an application) that acts as an intermediary for web requests.
This releases its static/dynamic IP address for you so that you can access other websites using their location.
Once you have entered the IP address and port appropriately you obtained from the VPN service, check your IP address with an IP address checker as IP location and WhatIsMyIPAddress to confirm that your IP address has really been changed.
Can Netflix ban VPN users?
Many users are wondering if the Netflix app can ban their access through a virtual private network. Well, if you’re in the same boat, keep in mind that the answer is no.
In case you’ll choose a reliable solution, any of your Netflix experiences would be successful, so you won’t get taken to court or lose your account. With expert software, you won’t have to worry about banning your Netflix activity.
Maybe it’s worth mentioning that if we were in your shoes we should go for the Private Internet Access option because it can handle any restriction and will always keep your online actions private.
However, the decision is yours, so make sure you choose the best solution for your particular situation.
Keep in mind that you can get Netflix cheaper with VPN software. To discover how you can easily do it, make sure you verify our dedicated article.
Let us know if any of these solutions helped if your VPN was not working with Netflix. Also, do not hesitate to share your experience by leaving a comment in the section below.